Ifueko Abdulmalik

SSA -DGCA/ HEAD, Flight Operations & Adjudication / Aviation consumer protection

[Ifueko Abdulmalik @Efxymama]

@mikeachimugu01 Well done, Boss! “Not doable” is simply not an option with you. Glad to hear she is safe. And a big thank you to @YusufAdesoga and all other concerned Nigerians for looking out for one of our own. 🙏🏾

[Ifueko Abdulmalik @Efxymama]

@EgboGideon_ @mikeachimugu01 You most likely have been following NCAA’s activities; hence, your comment and dismissal of the action taken holds little weight. Those who understand NCAAs functions and have benefited from its interventions over the last three years would certainly testify otherwise.

[Ifueko Abdulmalik @Efxymama]

@astycre8 Hello. Kindly send an email to [email protected]
[email protected]

Or via the cpd portal
https://t.co/Q64M0GNoHE

[Ifueko Abdulmalik @Efxymama]

Nigeria Civil Aviation Authority Dominates NIGAV Awards with Impressive 9-Win Sweep. 💪🏾

[Ifueko Abdulmalik @Efxymama]

@mikeachimugu01 Airlines are legally and financially liable if a passenger is denied entry for lacking proof of onward travel or prove they have no intention of overstaying. If you are turned away at the border, the carrier must fly you back at their own expense and will face heavy govt. fines.

[Ifueko Abdulmalik @Efxymama]

@mikeachimugu01 Happy birthday, Boss!
You’ve been a breath of fresh air to the team, inspiring fresh ideas and next-gen thinking. As you grow a year older today, I wish you good health, long life, and prosperity.
Have an amazing day and cheers to your new age.

[Ifueko Abdulmalik @Efxymama]

@silent__cabal @mikeachimugu01 @NigeriaCAA Thank you for the shoutout and for your continued support for women in aviation and the country at large. Your encouragement helps highlight the vital role women play in advancing the aviation sector and inspiring the next generation of leaders. ✈️🇳🇬

[Ifueko Abdulmalik @Efxymama]

Nigeria lends its voice strongly to aviation consumer protection in the ECOWAS region. The NCAA takes pride in the significant progress it has made in formulating and enforcing aviation consumer protection laws, reflecting Nigeria’s role as the true Giant of Africa.

[Michael Achimugu @mikeachimugu01]

I charged the leaderships of ECOWAS States Consumer Protection departments about the need to stay true to the harmonization of AFCAC's consumer protection regulations, and to set a more realistic timeline if we truly intend to implement.

[Ifueko Abdulmalik @Efxymama]

@silent__cabal @cpdncaa @NajomoOna @mikeachimugu01 Thank you very much.

[Ifueko Abdulmalik @Efxymama]

@LailaOlayiwola Congratulations

[Ifueko Abdulmalik @Efxymama]

@GraceGym_ Yes

[Ifueko Abdulmalik @Efxymama]

For the NCAA CPD, there’s no such thing as a rest day when flights are disrupted or passengers poorly handled. On-duty and off-duty staff, alongside the Director and DGCA, stay engaged until the very last passenger is onboard.
Our motto stands: Your satisfaction, our delight.

[Michael Achimugu @mikeachimugu01]

Yesterday, I had to make a u-turn while heading to my barber's, on receiving reports of a valid threat of extreme violence from Saudi Airlines' Kano-bound passengers who were stranded in Abuja due bad weather in Kano. Some other airlines had also diverted to Abuja for the same reason.

I stood amidst over 200 angry passengers, pacifying, reprimanding, and resolving. This is the most adrenaline-rushing part of my job. It requires tact, firmness, wisdom, and team work. But it is risky. Some passengers are extremely violent. A huge, hulk-like, and highly vexed passenger threatened to beat me up yesterday.

I looked at him. Initially, I was angry. But I saw the worry in his eyes and decided to handle him differently. We became best friends and he has invited me to his Lagos residence. I will not go, sha.

I must acknowledge the support of our Honourable Minister, Festus Keyamo SAN, who insisted that the rights of the passengers be prioritised. He continued to ask for updates on the welfare of passengers late into the night.

I am proud of the efforts put in by my DGCA, Capt. Chris Najomo over this matter. To protect the rights of Nigerian passengers, he made a number of critical decisions that established the dignity of Nigerian passengers.

I must also thank Ifueko Abdulmalik for her role in resolving this saga. She kept communications with the Saudi side open.

How do you leave 401 passengers stranded and say you'd return to your country without having made alternative arrangements for their movements to final destination?

While acknowledging the fact that it was tough for the airline as they have no operational base in Abuja, the entire saga could have been handled more professionally.

I met with the Saudi ambassador to Nigeria and made it clear that the airline cannot operate with disregard for the consumer protection regulations.

Much later last night, we were able to conclude arrangements with UMZA to fly the stranded passengers to Kano via three successive flights.

My team and I waited through it all. I acknowledge also, the stoic efforts put in by the FAAN Regional General-Manager of the airport. He stood with me through the entire ordeal and showed courage in the face of the intimidation.

Umza airlifted the passengers thus:

The first Umza aircraft departed ABV for Kano with a total of 74+4 passengers on board.

The second Umza aircraft also departed ABV for Kano with a total of 73+4 passengers on board.

The third and final Umza aircraft departed with 34 passengers on board.

In total, 181 + 8 passengers were airlifted to Kano.

Saudi has made a commitment to compensate the affected passengers.

This brings to an end, a disruption of almost 48 hours that began as force majeure, transitioned to poor passenger handling, and ended with a great display of effective team work from the Minister, to the DGCA, and all the way down to our hardworking CPOs.

In closing, I will say this. Passengers have a responsibility to understand the situations that are beyond the control of airlines. We must minimize the resort to violence inside aircraft and airport terminals this year.

[Ifueko Abdulmalik @Efxymama]

@mikeachimugu01 She mistook the sound of the Auxiliary Power Unit for engine cranking—basically applying car logic to a plane.

[Ifueko Abdulmalik @Efxymama]

@GenuisHealth Glow

[Ifueko Abdulmalik @Efxymama]

@mikeachimugu01 lol
It’s not even been 72 hours and you are up here.
Sir, The team is asking me to beg you to turn off your phone a little.

[Ifueko Abdulmalik @Efxymama]

@LivingTricks_ Yes

[Ifueko Abdulmalik @Efxymama]

@mikeachimugu01 A long day ahead for many, and we know this is frustrating. With a well-oiled operation, we’re confident the airline’s recovery efforts will get passengers onboard and to their destinations as quickly as possible.
Sadly, When it rains, it pours.

[Ifueko Abdulmalik @Efxymama]

@mikeachimugu01 🙏🙏🙏