Touched down, fired up!
Returned with renewed energy to build stronger systems, strengthen partnerships and find better ways to make life easier for #ThePeopleWeServe, reinforcing the theme for this year's Customer Service Week: going the extra mile.
✅ Held productive engagements with our service providers to improve service delivery and make our processes more efficient.
✅ Met with the Office of the Accountant-General of the Federation and the Executive Chairman of the Federal Character Commission to discuss areas of mutual interest and institutional collaboration.
The work continues for #ThePeopleWeServe
All hands on deck!
Tough week with some service disruptions, our focus remains firmly on strengthening systems, deepening partnerships and improving service delivery, through a series of meaningful engagements aimed at making things better for #ThePeopleWeServe.
✅ We explored strategic institutional partnership and collaboration opportunities with the Enterprise Business Lead of Globacom Ltd and his team, who paid us a courtesy visit.
✅ We discussed areas of mutual interest with the Federal Civil Service Commission and the Nigeria Governors' Forum and explored opportunities to strengthen institutional collaboration.
✅ Beyond the boardroom, I supervised a third-party examination at our Professional Testing Centre in Kogo and engaged directly with candidates at the Professional Registration Centre to better understand their experience.
✅ We also engaged our ICT service providers on strengthening technology-driven service delivery, while connecting with our staff to foster better communication, teamwork and collaboration.
From our partners and stakeholders to our candidates and staff, every engagement offers an opportunity to listen, learn and improve.
The goal remains clear: building a more responsive, efficient and people-focused JAMB.
#ThePeopleWeServe
All fired up!
Returning from our management retreat with energy, clarity and purpose, we stepped into another week of meaningful engagements, strategic partnerships and continued efforts to make things work better for #ThePeopleWeServe
✅ The week began with a courtesy visit to the Director-General of the National Identity Management Commission (NIMC), where we explored areas of collaboration that can further strengthen identity verification and simplify processes for our candidates.
✅ We also inaugurated the JAMB UTME Committee to consider the inclusion of Life Skills and Critical Thinking in the Unified Tertiary Matriculation Examination (UTME).
✅ We hosted the DICON team, exploring opportunities to strengthen institutional partnerships
✅ On Friday, we signed an agreement with NECO, NABTEB and NBAIS on the upload of O’Level results, an important step towards making the admission process more seamless for candidates.
✅ We also held a meeting with the Admissions Department and received teams and stakeholders working across education assessment and digital engagement.
Every meeting, partnership and training session is ultimately about one thing: making JAMB work better #ForThePeopleWeServe
Putting In the Work That Excellent Service Demands
We continue to strengthen the systems and partnerships that make our services and processes easier and more seamless for #ThePeopleWeServe
Our agreement with NECO, NABTEB and NBAIS on the upload of O’Level results is one of the steps towards reducing bottlenecks faced by our customers.
For us, every collaboration has a purpose: to build a more efficient, responsive and candidate-focused JAMB.
That is the work we’re dedicated to doing #ForThePeopleWeServe
Planning to gain admission through Direct Entry (DE)?
From registration to ensuring your qualifications are properly captured, there are important steps every Direct Entry candidate needs to follow.
In this episode of JAMB Explained, we walk you through the key steps to take when seeking admission through Direct Entry and help you understand what to do at each stage.
Watch, follow the steps, and stay informed throughout your admission journey.
#JCARE #JAMBExplained #DirectEntry #Admission2026 #TheTrustWeHold
We hear the complaints. We see the questions. And we understand that when you’re trying to resolve an issue with your admission or records, you simply want it sorted.
But behind every resolved issue is a team working through processes, verifying information, coordinating with institutions and managing multiple stakeholders to get things moving.
From admission processing to change of name, date of birth and other candidate requests, there’s a lot happening behind the scenes.
So… do you still want to come and take our jobs? 👀😅
#JAMB #JCARE #TheTrustWeHold #Service #CandidatesFirst
One retreat. Many impactful decisions
So last week, Management had an intensive retreat, reviewing our operations and taking key decisions aimed at building public trust, easing the difficulties candidates face and improving service delivery.
✅ We approved the integration of IBASS into the Pre-Registration App. Candidates will now be able to confirm their eligibility, institutions and programmes before visiting a registration centre.
✅ We approved better support for candidates outside Nigeria, including profiled email services, online payment options and easier access to the services currently provided through 55019 and 66019.
✅ We strengthened the process for rescheduling eligible candidates, with clearer timelines, better communication and more notification channels so affected candidates get timely information.
✅ We approved stronger accreditation and monitoring for CBT centres, including mandatory CCTV remote viewing to curb examination malpractice, improved network testing, accessibility considerations for persons living with disabilities, and stricter safeguards against borrowed equipment.
✅ We directed service providers to fix complaint-resolution systems, cut down failed or delayed messages, and refund candidates who pay for services that are not delivered.
✅ We trained management and staff on adaptive leadership, innovation, change management and customer-centred service. The sessions reinforced accountability, responsiveness and ownership of every interaction with candidates and stakeholders.
These decisions bring us closer to a registration, examination and admission process that is simpler, safer and more responsive to #ThePeopleWeServe
I led a delegation of Directors from the Board to engage the leadership at NYSC with the goal of simplifying processes, improving service delivery for Nigerian youth and strengthening our existing collaboration.
As public institutions, our responsibility is to continuously align, innovate, and remove bottlenecks that affect those we serve.
Our mandate remains unchanged: better coordination, better service, and greater ease for #ThePeopleWeServe