ElitePhysio

[ElitePhysio @ElitePhysio3]

@adrianosteo1 @Rushcliff Update on Server 1 - hoping it will be back up today...although from sounds from others there will be more stress when it does come up with missing appointments and new clients!!

[ElitePhysio @ElitePhysio3]

@Rushcliff Surely by this stage you know how long it takes to restore each server, can you give us an idea of how long each remaining one will take or what stage they are at? Also look forward to a details incident report once this fiasco is over!!

[ElitePhysio @ElitePhysio3]

@lucydonners @Rushcliff Thanks for the update, but that is a joke, totally unacceptable service

[ElitePhysio @ElitePhysio3]

@HayleyM93380229 @Rushcliff Have you been advised as to when they can confirm data is correct, if appointments bookings and notes have not been saved we need to know so can update them.

[ElitePhysio @ElitePhysio3]

@LadyLadwa @Rushcliff Email them and they will advise you, that is what I had to do as was unsure from username.

[ElitePhysio @ElitePhysio3]

@SportsMedLich @Rushcliff Thanks for letting us know you can logon. Can you let me know if all the data has been restored correctly, just wanting to prepare when server 1 come back up

[ElitePhysio @ElitePhysio3]

@kendal_physio @SportsMedLich @Rushcliff Also dont have confirmation from anyone that they are actually logged on & if any data is missing,starting to wonder if the servers that are up are actually client servers or test/development ones and they just want them up to show in their incident report that servers were live?

[ElitePhysio @ElitePhysio3]

@Rushcliff Would be nice to hear if anyone has got logged on and if any data missing, what servers are actually up, we are 1 and still not working, need to know what order they are bringing them online and why it is not numerical??

[ElitePhysio @ElitePhysio3]

@PMneurophysio @Rushcliff This is untrue, my logon starts with 5561** and I have been told I am on server 1, so maybe it is the number after the 556 as many are saying their logon starts with 556?? guessing game here!!

[ElitePhysio @ElitePhysio3]

@Rushcliff Just got a response, we are on server 1, but no estimated time of when restored, or response to request for a copy of my diary for the next 2 weeks! so still getting a nice surprise if clients turn up, a lot rely on text reminders....

[ElitePhysio @ElitePhysio3]

@Rushcliff Just got this message now? Not sure if that is progress or not, but thought I would update others in the absence of any other communication from @Rushcliff !!

[ElitePhysio @ElitePhysio3]

You would think if they can do this for one client they would do it for all without us having to request it, just about to send an email for my diary too, will let you know if I get it!!

[ElitePhysio @ElitePhysio3]

@Rushcliff Must also have a look at TM3, fed up with this, since the upgrade of pps express a few months back they system has been so unreliable and slow, constantly apologising to clients when trying to rebook as it takes so long to load next weeks diary, reported multiple time no response

[ElitePhysio @ElitePhysio3]

@Rushcliff I am running 2 clinic tonight and cannot access both PPS express and PPS Hosted via my wifi but can get pps express via 3G which can give clinic list but not able to do notes, any chance of a reply?