Eliza

[Eliza @Eliza60736742]

@NatWest_Help Thank you.This is really helpful. I will do. Eliza

[Eliza @Eliza60736742]

@NatWest_Help I applied for MH the first day e mail came out. The reply was I needed to pay this months and would get more info about next month.Are you actually granting MH?Why is it ambiguous with NatWest?This isn’t the case with other providers! #natwest #mortgageholiday

[Eliza @Eliza60736742]

@VirginMoney do you have a over 70’s telephone help line?

[Eliza @Eliza60736742]

@NatWest_Help Thank you

[Eliza @Eliza60736742]

@HelloFreshUK Thank you. I have sent a DM

[Eliza @Eliza60736742]

@HelloFreshUK
My payment details have disappeared and it won’t let me update them. I have followed the instructions to re-add/update but it won’t allow me. How can I re-add?

[Eliza @Eliza60736742]

@NatWest_Help Can you get an answer from senior management on this?

[Eliza @Eliza60736742]

@NatWest_Help .I sent the e Mail the first day it opened and if I haven’t heard hundreds behind me won’t either. If details have been submitted and people have evidence of this in their sent box,will NatWest do the right thing and not penalise people for not paying?

[Eliza @Eliza60736742]

@nataliewilson25 @HalifaxBank Thank you for this

[Eliza @Eliza60736742]

@HalifaxBank I see you are not charging fees for missed credit card payments if impacted by corona virus financially. Do we need to put anything in place our end if there is a risk of a missed payment ( we are unable to speak to an advisor)? Thanks

[Eliza @Eliza60736742]

@HalifaxBank And thank you for the reply above. I know you’re busy

[Eliza @Eliza60736742]

@HalifaxBank Could we have comms on here?Will we be penalised if we miss a payment? One line says suspended until tomorrow and the other number is hold and then cuts off. I’ve been trying for two days. It is impossible to speak to anyone. Please advise.

[Eliza @Eliza60736742]

@HalifaxBank Thank you Susie. I have been trying to get in contact since this morning. Is there an e mail set up for this?My concern is they can’t answer before payment is due. If the payment is missed before they can answer and put something in place,would I be penalised?

[Eliza @Eliza60736742]

@NatWest_Help I realise it is a really busy time. My concern is (like mny others) that I’m yet to have a reply to the e mail that I sent the end of last week and my mortgage payment is due. If this information has been submitted but I am awaiting reply will I be penalised for a missed payment?

[Eliza @Eliza60736742]

@NatWest_Help Thank you for this and all that you are doing. I was on hold for 2 hours and it cut off. I’ve waiting online with the agent but that keeps crashing. Is there anything else I can do? I know how busy you all are and how hard everyone is working.

[Eliza @Eliza60736742]

@marksandspencer Public example of hw unhelpful @marksandspencer hv been!The fact they are highest point does not help my mother who was seriously harmed in your store due to negligence(and bk at hospital this week)You have a duty of care to your customers!unhelpful tweet,unhelpful e mails.

[Eliza @Eliza60736742]

@marksandspencer @marksandspencer MANY times(inc M&S Exec Cust Service Team)Unhelpful replies. Won’t even escalate to complaints.Deliberately making it difficult for someone vulnerable. Very upsetting for elderly,loyal customer who is in pain and distressed by the whole thing. Very disappointing!