@BootsHelp hi, I'm trying to raise a complaint about an order i have received. I've tried to submit it a few times using the Web form but I get this message.
Can someone help please
@virginmedia We initially called to chase the cheque and were told that it had been sent to our old address. They said they would reissue it to our current address. This was months ago. Called yesterday
to chase. 30 minute phone call ended up with the call handler claiming they can't help.
@virginmedia Hi, I need to make a complaint with yourselves. Your online system won't work as my account is no longer active and I have made multiple phone calls that have not made any difference. Do you have a complaints email before I contact CISAS
@virginmedia Terminated a contract with virgin in August last year as we moved house and you did not cover our new area. We returned all kit and our account was £73.67 in credit. We informed virgin at the time that we are moving and they were going to send a cheque to our new address. 1/2