Service design is 10% design...
90% creating the conditions for design to happen
That means understanding constraints, building relationships with stakeholders, getting funding, winning buy-in…the list goes on
Yet most service design education focuses on the 10%
Why?!
@theasnow I really liked the product strategy put forward by citizens advice cc @kyliehavelock (https://t.co/GRwIMgRujJ) They've also provided an update a year on!
We’ve published a year 1 update to our product strategy @CitizensAdvice . You can read about progress, culture change, people development, and what we’ve learned. If you’re a product person or interested in modernising the charity sector this is for you 👇🏻 https://t.co/6uDhOyh9PP
What does #AccessToJustice look like without lawyers, or courts, or claimants? Really enjoyed taking part in this event and chairing one of the breakout discussions. Got some brilliant ideas to mull over, at least until the next event... 🤔
💻TODAY: Join one or more of our digital innovation webinars showcasing our key projects, how we developed them, how they are helping to meet legal need, and how you or your organisation can get involved https://t.co/97XOUt3ij8
I'm looking for an interim director in GDS - 3-6 months min. Looking for someone with real digital service / product delivery experience. DM me for info. (agencies: you do a great job, but no thanks)
Need legal help? Find a Law Week event near you: https://t.co/A354ErbIYm
Victorian Law Week runs from 16 to 22 May 2022. Our mission is to help you understand your rights and learn where to find answers.
Head to our website to check out our program of events.
Wouldn’t it be an interesting shift in power if, instead of NFPs having to apply for funding from foundations (and e/thing that goes with that), foundations had to access a database where NFPs uploaded unfunded projects, and then reach out to NFPs re potential partnerships.