Emma Brown

I just came here for the comments

[Emma Brown @EmmaMaggieB]

#fallsfestival Lorne is cancelled and the exodus has begun

[Emma Brown @EmmaMaggieB]

@Telstra I haven’t heard anything

[Emma Brown @EmmaMaggieB]

Just found out @Telstra is charging my parents $300 a month for two mobile phone plans, a landline and an internet connection that doesn’t load video! A little horrified and hoping I can help them get out of those ridiculous contracts. Any advice?

[Emma Brown @EmmaMaggieB]

@Telstra I made a complaint to the Ombudsman weeks ago. My case manager is aware of it and I believe it is the only reason they had decided to offer any concessions.
This service isn’t poor. It’s a deliberate attempt to get people to accept extortionate contracts and be silent

[Emma Brown @EmmaMaggieB]

@Telstra And the case manager is now part of the problem because he assured us this would be sorted out, and now he is just dragging this out to cost them more money

[Emma Brown @EmmaMaggieB]

@Telstra Right. Look I know my 10 sarcastic tweets have probably been annoying, but I’m trying to stop my parents from having to pay $300 a month for crappy telecommunications while dealing with your ridiculous bureaucracy. Why is this process so complex and drawn out?

[Emma Brown @EmmaMaggieB]

@Telstra Thank you for the update and the attitude. Glad to see your customer service is consistent 27 business days on from the original complaint

[Emma Brown @EmmaMaggieB]

@Telstra Great. Should I expect to hear from you before Christmas? Or is a response more likely to come in the New Year?

[Emma Brown @EmmaMaggieB]

@Telstra It’s been 5 weeks. Some guy called Matt McKay said he would be switching my Mum to prepaid and now she has no service or data. Are your headquarters in North Korea or something?

[Emma Brown @EmmaMaggieB]

Jamie practicing this speech #BacheloretteAU

[Emma Brown @EmmaMaggieB]

@Telstra Sorry, what do you mean?

[Emma Brown @EmmaMaggieB]

@Telstra Not going to lie Dingo, given this is the third week of this appalling customer service and no resolution, I won’t hold my breath

[Jeremy Morton 🌾🐸🦆🚜🐟🐂 @Jeremy_Morton_]

The #Murray River ripping along through the Barmah-Millewa Forest. The high velocity at a constant level is eroding the natural levee & silting up the #River bed.

[Emma Brown @EmmaMaggieB]

@Telstra Yep. Cheers

[Emma Brown @EmmaMaggieB]

@Telstra Hi Dingo (great name btw, don’t steal any babies!) I should have been authorised, the original case manager was meant to do that

[Emma Brown @EmmaMaggieB]

@Telstra No one has been in touch with me. They have contacted my parents with some bs about reducing their data but barely reducing the cost. How’s the $719.40 you’ve charged them for an unused/unwanted @AppleMusic subscription you foisted on pensioners treating you @Telstra?

[Emma Brown @EmmaMaggieB]

@Telstra Angela mate you’re better than working for a company that thinks it’s ok to make money off vulnerable people.
I have to go to the Telecommunications Ombudsman on this, it’s just plain wrong

[Emma Brown @EmmaMaggieB]

@Telstra I’m contacting the ACCC. This is appalling

[Emma Brown @EmmaMaggieB]

@Telstra And apparently my Mum cancelled that 6 months ago in store. What the actual hell @Telstra

[Emma Brown @EmmaMaggieB]

@Telstra I need their manager to contact me ASAP. I have a copy of my parents bill, you have been charging my 67 year old Dad for Apple Music! Holy shizen you guys are evil

[Emma Brown @EmmaMaggieB]

@Telstra Honestly I don’t care if your staff are doing a rubbish job, I just want you to stop overcharging my retired parents for poor services. This is such a farce guys. It’s been a week