Emma Saxby

[Emma Saxby @EmmaSaxby]

@virginmedia @virginmedia nope

[Emma Saxby @EmmaSaxby]

@virginmedia - why is your customer service so terrible? Been waiting over a month to return tour kit. Your WhatsApp bot is awful. You take forever to answer the phone… I want you to have your equipment back but you make it very difficult to complete… is it so you get £40?

[Emma Saxby @EmmaSaxby]

@hopper looks like you are getting a whole lot of complaints.... do you respond to the dm’s once you get them?

[Emma Saxby @EmmaSaxby]

@hopper still waiting for a refund for a flight over 30 days ago. Not responding to messages and chat on the app isn't working. Do I need to seek legal advice?

[Emma Saxby @EmmaSaxby]

@ThreeUK Spoken to 7 people & been cut off every time. Noone in customer service takes ownership or makes notes. I’ve had to provide personal details to every new person when being transferred between departments. When I try to escalate the issue, miraculously the call is dropped

[Emma Saxby @EmmaSaxby]

joining the masses today - ooooh, it's exciting!

[Emma Saxby @EmmaSaxby]

Off to see Big Linda @ Raffles, King's Road, in London at 10.00 tonight!

[Emma Saxby @EmmaSaxby]

Trying to work out to use this twitter thing!