Karolina

[Karolina @Empt1ness92]

@virginmedia @VMSolutions_ I am having a very unpleasant experience with you guys ! Almost two months waiting for the installation, costumer service is rubbish - doesn’t understand English, and I have received a bill and late payment reminder ! Explain that or I’m leaving !!

[Karolina @Empt1ness92]

@O2 Auto reply says that inbox not monitored and provides a link to a form. Filled out the form to see an error message persistently popping up

[Karolina @Empt1ness92]

@O2 4 days without a sim because of some glitch in the system during the transfer. Nobody is helping me and trying the same things that I said don’t work and arguing with me. No new sim can be issued or the transfer cancelled/restarted. Considering of moving to another provider

[Karolina @Empt1ness92]

@O2 After speaking on the phone - same situation. Raised a ticket, wait, it should work. Agents trying all the things that I said don’t work and waste my time - was late to the appointment yesterday. Tried to raise a complaint through the email provided

[Karolina @Empt1ness92]

@O2 Called up from a different phone twice as I have no way of using my own and I can no longer chat with anyone in the app because it sends a link to the app to chat through the app, even though I am in the app, and then it crashes. After that it asks, if I managed to and closes it

[Karolina @Empt1ness92]

@O2 I contacted o2 via the app maybe 10 times or so, everybody said to keep waiting as they can’t help. Went to the branch twice - same thing, no new sim can be ordered as the system shows the same. Said to wait for the weekend to end and it should be sorted. It’s Tuesday today

[Karolina @Empt1ness92]

@O2 I ordered a new phone and it was delivered on Friday. During the transfer process, it started transferring my sim to an eSIM. It seems to have been stuck as the app under sim section says that something went wrong and asks to reload it. It’s been like that since Friday

[Karolina @Empt1ness92]

I ordered a new phone and it was delivered on Friday. During the transfer process, it started transferring my sim to an eSIM. It seems to have been stuck as the app under sim section says that something went wrong and asks to reload it. It’s been like that since Friday

[Karolina @Empt1ness92]

@Rich_Ironside @HeathrowAirport We were rerouted to Brussels and been here for about 17 hours now. No sleep, no hotel, no vouchers or support from the airlines

[Karolina @Empt1ness92]

@tom_mcconnon_ @easyJet @easyJetholidays We have the same situation with @VirginAtlantic. Redirected to Brussels almost 12 hours ago and nobody cares about us haha

[Karolina @Empt1ness92]

@HeathrowAirport @NATS I’m stranded in Brussels with no help from @VirginAtlantic
No hotel, food or drinks, no information, nobody knows anything. Baggage is still on the plane, I’m missing work and studies. I appreciate that this is not their fault, but this is not the customer service I expect

[Karolina @Empt1ness92]

@bczalgiris @EuroLeague @FBBasketbol @ZalgirioArena 💚🤍💚

[Karolina @Empt1ness92]

@Hermesparcels messed up my parcel again! Worst delivery services

[Karolina @Empt1ness92]

@Hermesparcels worst delivery service... as usual...
Also keep leaving parcels to the wrong address... since when 5=3???

[Karolina @Empt1ness92]

Indiana Jones is a drag queen, now known as Karen Jones #indianajones #bag #karenjones

[Karolina @Empt1ness92]

@Hermesparcels always issues with the deliveries, your customer service is terrible too

[Karolina @Empt1ness92]

#hermes always issues with the deliveries, your customer service is terrible

[Karolina @Empt1ness92]

@O2 They have, I have spoken to them on the phone not long ago and they resolved the issue

[Karolina @Empt1ness92]

@O2 Can I get my contract back ? It’s not the first time I have been tried to be fooled by yourselves

[Karolina @Empt1ness92]

@O2 I have been on the live chat, and somebody said will contact me within 5 working days

[Karolina @Empt1ness92]

@O2 Yes, I did, and my applications do not update by themselves - I chose to update them manually. I raised a complaint about that yesterday - very disappointed

[Karolina @Empt1ness92]

@O2 15gb have been used in one day and your colleagues were trying to prove me that I have used more than 9gb while sleeping with a Wi-fi on