@TMobileHelp How much longer does the "Un-carrier" need to release a device they've already admitted is paid in full? My RIAG and FCC complaints remain active. I need a resolution, not more "it should work" messages. #TMobile#ConsumerRights@SievertMike
@TMobileHelp Richard D at @TMobileHelp claims "both blocks have been removed," yet my device is STILL in SOS Only and SIM Locked after restarts and resets.
@TMobile@TMobileHelp@SievertMike After 14 months of T-Mobile holding my PAID-OFF iPhone hostage, Richard D. finally admitted today that my hardware was paid in full as of Aug 2024.
@TMobile@TMobileHelp@SriniGopalan Look at this. Ken S. "guaranteed" a resolution, but Mikhail in the DMs just admitted the phone has a $0.00 balance and they are STILL refusing to unlock it.