Engage

#MKTG322

[Engage @Engage322]

#AD232 @HayleyAd232 Shock Advertising? https://t.co/3IbqAHVdIJ

[Harry Cheadle @HCheadle]

we''re like 2 years away from a Super Bowl ad that is just slowed-down footage of 9/11 set to choral music and at the end the Taco Bell logo appears in the smoke

[Engage @Engage322]

Perfect example of how other customers can affect a service experience. Imagine a customer throwing a tantrum during a river rafting experience, what would be the implications for other customers? What does this mean for the scripting of an experience? #MKTG322 https://t.co/r4ypMTnEDY

[Insider Life @InsiderLife]

Woman threw a tantrum after they wouldn't give her more champagne on a plane and caused an emergency landing https://t.co/aPWAUD3oZP

[Engage @Engage322]

Hilton went above and beyond for this customer, but can they do this for each and every service encounter? What are the implications for future expectations and perceptions of service quality? #MKTG322 https://t.co/cgnU9D1ZsF

[Nick Horne 󠁣󠁡󠁮🍁 @NovaScotiaNick]

Just arrived at the the hotel and clearly got upgraded! Thanks! @HiltonHotels

[Engage @Engage322]

A pretty out there service experience 😂 #MKTG322 https://t.co/DVGXiMuOyP

[Insider International @InsiderIntl]

You can stay in a hotel room with no walls in the Swiss Alps, where a local farmer doubles as your butler.

[Engage @Engage322]

How the economy is affecting the service industry #MKTG322 https://t.co/OGACn9XnqW

[Engage @Engage322]

Should employees be empowered to ‘break the rules’ to help customers? #MKTG322 #CustomerService https://t.co/R7pxi9B3Un

[Engage @Engage322]

Lancaster University Subway card machines down, staff aren’t dealing with the service failure very well. Customer perceived service quality low. #MKTG322

[Engage @Engage322]

Definitely wouldn’t mind a company conference here, an innovative service offering which differentiates Hilton from other hospitality providers #MKTG322 https://t.co/dtiQDRc5Qm

[Hilton Newsroom @HiltonNewsroom]

Take an inside look at our new Innovation Gallery to see the cutting-edge products & technology shaping the future of Hilton hospitality.

[Engage @Engage322]

Would your personal information being at risk stop you from using a service? #MKTG322 #Trust #Uber https://t.co/jppBiTVwjd

[The Independent @Independent]

Uber 'hid a cyberattack that exposed 57 million users' data' https://t.co/k7OhLeIYEP

[Engage @Engage322]

'Brands are built on trust and once that trust is lost, it is very difficult to win it back' #MKTG322 #Loyalty #Trust #FreeCoffee https://t.co/pXJOZTGYSi via @ConversationUK

[Engage @Engage322]

A great service delivery from EasyJet that went above and beyond expectations to fit the needs of a particular customer! #MKTG322 https://t.co/844OxAJGC4

[Engage @Engage322]

When technology tries to offer a human service, and fails. #MKTG322 https://t.co/xhUBWg8WEK

[The Wall Street Journal @WSJ]

Google doesn’t just want to be a search engine. It thinks it can be an arbiter of truth. https://t.co/QZ4zv4ZgfH

[Engage @Engage322]

An incredible service failure for this train company. Customer satisfaction at all time lows #MKTG322 https://t.co/w29FfH4k9U

[BBC News (World) @BBCWorld]

Apology after Japanese train departs 20 seconds early https://t.co/u64cdjkMdA

[Engage @Engage322]

An extraordinary experience? Definitely ticks the getting to one with nature box #MKTG322 https://t.co/bi7l3h33RN

[Insider International @InsiderIntl]

A Canadian helicopter tour company offers you the chance to kayak through a glacier.

[Engage @Engage322]

Is AI the way forward for providing customer service? #MKTG322 @TeamLeviathan1 https://t.co/aQ9WFL9ck3

[Insider International @InsiderIntl]

We interviewed Sophia, the artificially intelligent robot who previously said she wanted to 'destroy humans.'

[Engage @Engage322]

Going the extra mile to create a good quality service environment #MKTG322 #UKHeartSafeAwards https://t.co/MQ6H2POC4Y

[Chester Zoo @chesterzoo]

We’re very proud to have won at the #UKHeartSafeAwards for the third year - providing a safe environment for our visitors and colleagues ❤️

[Engage @Engage322]

A clear example of why Amazon is ranked to have one of the best customer services in the world #MKTG322 https://t.co/jvjO95hdy4

[Kristen Keogh @KristenKeogh]

Shoutout to all the @amazon employees who work weekends so I️ can get things like fake eyelashes in the mail by Monday.

[Engage @Engage322]

Salesforce employees no longer allowed to drink at work! Less perks = lower job satisfaction = reduced service quality?? #MKTG322 https://t.co/ePtmbZZsXF

[CNBC @CNBC]

Salesforce CEO Marc Benioff reminds employees of no drinking policy: 'alcohol is a drug' https://t.co/GajK1PEh7o

[Engage @Engage322]

Starbucks CEO focuses on happy employees. Maybe he has read Hartline and Ferrell, 1996 #MKTG322 https://t.co/lyJqTveIDr

[Engage @Engage322]

Customer discrimination? (Android users) #MKTG322 https://t.co/n7FlMXY0mt

[TfL @TfL]

Oyster card users with Apple phones can download our new app to make topping up easier https://t.co/ynzpC8xImK