DELAY IN RESPONSE
@Delhicustoms@AirportGenCus@_IGIA@PMOIndia@gupta_rekha@USAndIndia@cbic_india@cpgrams I arrived in India from the US at 12:30 PM, only to face over 9 hours of harassment and an extremely distressing experience at the hands of Customs officials.
I was stopped for verification, and after checking, a senior female officer initially allowed me to leave. However, another officer stopped me again and began questioning me about my personal belongings a gold chain that I have owned for over 10 years and two personal mobile phones, including an iPhone Fold.
The officers insisted that I pay approximately ₹6 lakh in customs duty on my gold chain and ₹65,000 on my phone, despite my explaining that the jewellery was old and the phones were for personal and business use which have sims inside working .
I repeatedly requested them to consider my explanation. And check my bills even asked them to re-export my gold and agreed to pay the applicable duty on my phone, but my request was initially refused.
What followed was hours of humiliation, intimidation and disrespect. Even a senior officer allegedly reacted aggressively because of language(English) when I tried to explain my situation in English. I was not the only one who was going through this, there were 6 people before me and multiple people after me stopped and harassed for nothing,
After nearly nine hours, ACO Neeraj Gupta intervened and instructed the officials to follow the proper system and allow the re-export of my gold. Yet, even after his intervention, I was made to wait further without any clear reason.
I landed at 12:30 PM, and it was already 9:30 PM. My family had been waiting outside the airport for hours.
As an Indian returning home from abroad, I never expected to be treated this way in my own country.
Customs procedures and applicable duties must be followed, but that does not give officials the right to intimidate, humiliate or harass passengers.
I request the Delhi Customs to investigate this incident, examine the conduct of the officials involved and ensure accountability.
No passenger should have to go through this kind of experience at an international airport in India. The officer on duty was mukesh kumar singh ( superintendent customs) . Also asked me in beginning to give 20k cash for him and than he can allow me to pay 20k for legal tax. But wanted more for gold chain just to reexport it. THIS IS HELL OF CORRUPTION BY CUSTOMS AND ITS OFFICERS OPENLY and WIDELY AT IGI AIRPORT DELHI. Its brings a a-lot of shame towards our nation and its dignity that how the main entering place in india starts with corruption, lack of representation, lack of responsible custom officers. And than please tell me how can our GREAT COUNTRY INDIA 🇮🇳 can progress with all this customs officials who don’t even know the laws and oder
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