EQUUS

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[EQUUS @EquusEngland]

@emmabell39 Hi Emma, could you please let me know your order number and I will look into this for you.

[EQUUS @EquusEngland]

@dragonhunter836 Hello Anne,

Many thanks for contacting EQUUS.

Please could you provide me with the order number and then I can have a look into this. 

Should you require anything else please feel free to come back to me and thank you for shopping with EQUUS.

Kind regards
Elena
EQUUS | By ...

[EQUUS @EquusEngland]

@chris79williams Hello,

Many thanks for contacting EQUUS. I can confirm your refund is being processed. We do ask customers to allow 10-14 Days for refunds to be processed so please rest assured, your refund is being processed. Please be advised your refund will be paid back to the original p...

[EQUUS @EquusEngland]

@chris79williams Hello Christina, please may you message me your order number so I can look into this please? 
Kind Regards,
Mollory

[EQUUS @EquusEngland]

@deepopey Hello Dee,

Many thanks for contacting EQUUS.

What is your daughters' order number so i can chase the order status up for you?

Should you require anything else please feel free to come back to me and thank you for shopping with EQUUS.

Kind regards

Grace 

EQUUS | By riders...

[EQUUS @EquusEngland]

@Kittyfarrell Hello Kitty,

Many thanks for contacting EQUUS.

I apologise that you have not yet received your refund and I have requested the Finance Team look into this urgently. You should receive your refund within 3 working days. If after this time has elapsed and you have not yet rece...

[EQUUS @EquusEngland]

@wibbles_xo Hello Shan,

Many thanks for contacting EQUUS.

Please can you provide your email address and your order number so that i can get your order cancelled for you.

Should you require anything else please feel free to come back to me and thank you for shopping with EQUUS.

Kind re...

[EQUUS @EquusEngland]

@TallAndFirey Hello there,

Many thanks for contacting EQUUS.

Please could you provide some order information such as an order number just so i can investigate this further for you. 

Should you require anything else please feel free to come back to me and thank you for shopping with EQUUS...

[EQUUS @EquusEngland]

@seanliamcleary Hello Sean,

Many thanks for contacting EQUUS.

I am taking this up with the finance manager, i have put your order number through and you should be refunded shortly. 

i am sorry for any disruption and inconveniences caused by this delay. 

Should you require anything else pl...

[EQUUS @EquusEngland]

@Kittyfarrell Hello Kitty,

Many thanks for contacting EQUUS. I apologise for the delay in despatching your item(s) and can confirm your order is being processed and should be on its way to you soon. Once your order has been despatched, you will be issued with an order confirmation, togethe...

[EQUUS @EquusEngland]

@jofox09 @jofox09 Please could you DM us your order number and we will look into this for you. Thanks EQUUS

[EQUUS @EquusEngland]

@chillery_j @chillery_j I am sorry to hear you are disappointed, I have had a look and can see your refund was processed on the 16th January and notification email was sent to you. Thanks EQUUS

[EQUUS @EquusEngland]

@figbatt @figbatt Hello, please could you DM us the order number and we can look into this for you. Thanks EQUUS

[EQUUS @EquusEngland]

@mads_bethx @mads_bethx Hello, I can see your order was dispatched yesterday via parcel force, an email was sent with tracking information, if you haven't received this please let us know and we will get it resent. Thanks EQUUS

[EQUUS @EquusEngland]

@MandyLarner @MandyLarner Hello I am sorry to hear you haven't been able to get through our phone lines have been extremely busy. Please DM us your phone number and a member of the team will give you a call. Thanks EQUUS

[EQUUS @EquusEngland]

@whataboutjess @whataboutjess I am really sorry to hear this. I have flagged this with the customer service team and a member of the team will be in touch today. Thanks EQUUS

[EQUUS @EquusEngland]

@BetsHarrisX @BetsHarrisX Hello I am sorry to hear you haven't had a response I have flagged this with the customer service team and a member will be in touch today. Thanks EQUUS

[EQUUS @EquusEngland]

@whataboutjess @whataboutjess Hello, no its ok I picked your order up via your name :)

[EQUUS @EquusEngland]

@CMWarren1966 @CMWarren1966 Hello, I am sorry to hear this I will follow up with finance team as a matter of urgency. Thanks EQUUS

[EQUUS @EquusEngland]

@whataboutjess @whataboutjess Hello, I am sorry to hear this I will follow this up with the finance team as a matter of urgency. Thanks EQUUS