@MARVELSNAP If you need proof, I’m more than happy to provide it, but I don’t know where to send it since I don’t know how to contact customer support.
@MARVELSNAP I also redeemed the 100 credits and a promo code, and those were added to my account, but the Premium Pass wasn't added (along with the bonus for purchasing it from the shop, of course). This is the first time this has happened; I've bought other passes this way before.