Erica Deahl

Senior Manager, Global Solutions Consulting @Genesys Digital & AI

[Genesys @Genesys]

#ICYMI Conversational #AI has evolved from a futuristic vision into a reality for many contact centers and #CX leaders. Listen in to Genesys experts Michael Logan and @customeralchemy with @EricaDeahl as they discuss key elements of a successful conversational AI implementation.

[Genesys @Genesys]

In this episode of The Consultant Podcast Genesys Senior Manager of solution consulting, @EricaDeahl, explains the power that the new #GenesysDX solution set brings to companies. It enables agents to provide more empathic experiences while improving productivity.

Listen now👇

[Erica Deahl @EricaDeahl]

Showtime in 15 minutes! Come join us!

[Ramon Ray @ramonray]

Join me TODAY as I moderate a Clubhouse room of experts from @Genesys on August 18th at 11 a.m. ET. @brettweigl and @EricaDeahl will discuss the state of digital channels and AI in the industry, and what the future holds for both. https://t.co/Lin1OyxN0L

[Genesys @Genesys]

‼️TOMORROW‼️

At 11 a.m. ET @ramonray, @brettweigl and @EricaDeahl will be leading our first ever Clubhouse session.

You won’t want to miss the discussion on the future of #digital and #AI.

[Genesys @Genesys]

🚨Genesys is officially on Clubhouse!

Join us on August 18th at 11 a.m. ET for our first session. Moderator @ramonray and Genesys experts @brettweigl and @EricaDeahl will discuss the state of digital channels and AI in the industry, and what the future holds for both.

[Erica Deahl @EricaDeahl]

If you are at #TSW19 in San Diego this week, make sure to join me at 10am tomorrow to learn about how you can deliver better, more consistent, and seamless customer and agent experiences by infusing #artificialintelligence into your customer engagement strategy! #bold360 #AI

[LogMeIn @LogMeIn]

The #adclubwlf is less than a week away and we are looking forward to a full day of learning from a whole host of influential leaders! As we gear up for the event, here’s some inspiration from our own Holly Ellis.

[LogMeIn @LogMeIn]

Did you miss our #LogHerIn #IWD2019 Panel last week? Eight of our women leaders came together to offer wisdom and guidance on how to advance your career. You can catch the entire recording using this link: https://t.co/GfQ5YNPJjE

[Erica Deahl @EricaDeahl]

When your new product launch coincides with V Day and your marketing team is genius, you get cookies for lunch! #Bold360ai #ai #CustomerEngagement @LogMeIn

[Erica Deahl @EricaDeahl]

Evolving your CRM to create deeper relationships in the customer engagement revolution https://t.co/tbt9z9xxUT via @VentureBeat @paddix

[Erica Deahl @EricaDeahl]

IBM + Sports = Win-win situation! #USOpen #WatsonCommerce #DX @ibmcommerce https://t.co/zIhtJHMI8G

[Erica Deahl @EricaDeahl]

Here's why IBM is one of the most innovative companies of 2017, via @FastCompany. #WatsonCE #AI #WatsonCommerce https://t.co/04fwvvArdm

[Erica Deahl @EricaDeahl]

Redefine customer engagement in the #cognitive era. Register for #IBMAmplify #WatsonCommerce https://t.co/koOxga5IaR

[Erica Deahl @EricaDeahl]

Can you provide more value, better services & more choices on the go to your customers? #WatsonCE #ecommerce #retail https://t.co/MkjhpMjzh1

[Erica Deahl @EricaDeahl]

#Retail Merchandising Strategy: How to Create the Best One Possible #WatsonCommerce @ibmcommerce https://t.co/WHPJ7N4yTN

[Erica Deahl @EricaDeahl]

@360pi and @ibmcommerce together deliver real-time #retail intelligence #WatsonCommerce https://t.co/uRk24sZeND

[Erica Deahl @EricaDeahl]

Amazing energy today in Boston! No matter what happens, may we always work towards loving,… https://t.co/mhhYnlDKdQ

[Erica Deahl @EricaDeahl]

Explore retail powered with #Watson at Retail’s Big Show. Come check out @IBM at Booth 1720 #NRF17 #WatsonRetail https://t.co/M2P1FGuNiJ

[Erica Deahl @EricaDeahl]

Launching Your Holiday Campaign in Watson Commerce Insights #holidays #WatsonCommerce @ibmcommerce https://t.co/OqnCe8LvXr

[Erica Deahl @EricaDeahl]

Real-time #retail needs real-time competitive intelligence #nrf17 #WatsonCommerce https://t.co/3ydyLJj7o5