Ariel Cohen, Navan co-founder and CEO, joined @MTSlive today with @julesrosenberg to talk about all things AI - how it's impacting corporate travel, hiring, and some exciting new product updates. 🚀
Ariel Cohen (@arielcoco) CEO of @Navan says "People are so, so emotional when it comes to travel."
"You can't have an AI agent do everything, especially with travel, because it's so, so complex."
"If I'll send you to the wrong flight, I'll tell you that I upgraded your flight and we didn't do it, I'll send you to the wrong room. People are so, so emotional when it comes to travel."
"You cannot have any f*ck-ups. Hallucination is a huge, huge, huge f*ck-up."
"We've built our own platform, our own model to prevent that, and we are supporting most of our customers by using our own AI platform that actually does not hallucinate."
Biggest takeaway:
"We can do all of this AI infrastructure, the AI fun stuff, but we need to remember that we are all humans and this needs to stay."
Bullish on humans.
True story: records show that Paul Revere submitted expenses for 10 pounds, 4 shillings for services performed during the early days of the American Revolution, making him possibly the first business traveler in United States history.
Unfortunately for Mr. Revere, Navan didn’t exist in 1776.
Fortunately for everyone else, now it does.
Here’s to life, liberty, and the pursuit of frictionless travel and expense. #TheExpensesAreComing #GetNavan
Start your trip with a chat.
Employees with Gemini Enterprise and Navan can now book travel without leaving their chat.
This collaboration is part of Navan Anywhere: Navan agents embedded directly in the tools you already use for seamless travel and expense workflows.
And it's just the beginning. We'll be rolling out seamless access across additional corporate platforms and third-party user interfaces later this year.
Catch @itwig's FULL #Navigate26 AI Keynote and glimpse the future of intelligent T&E 👇
[00:05] Introduction
[01:57] The Acceleration of Technological Revolutions
[03:33] The Evolution of Travel Booking
[08:58] The AI & Generative AI Era
[16:12] The Agentic Revolution
[21:17] Ava, Navan Cloud, and OpenClaw
[26:30] The Singular Opportunity for Navan
[29:14] Introducing TravelClaw
Real talk from Michael at #Navigate26:
This winter’s East Coast storms drove an 82% spike in support chats. Our AI agent Ava:
• Handled 30K+ chats
• Resolved 55% without a human
• Kept CSAT at 80%+
When it rains, Navan really does shine. 🌧️✈️
-Erika
Navan president Michael Sindicich takes a look back before #Navigate26 launches us into the future 🚀
A journey over 10 years in the making begins tomorrow. Thanks for putting us up in lights @nasdaq.
I am so excited to take the stage at this year’s Reuters Momentum AI in NYC on Tuesday, April 28 at 10am ET.
I'm looking forward to sharing insights and connecting with other AI leaders. If you will be there, drop a note in the comments, I’d love to meet you!
The '90s called 📞 they want their hotel booking tech back.
Today’s hotel inventory is more diverse than ever, but legacy TMC platforms were built for a single-source world. So we replaced the “workarounds” with a unified, AI-driven foundation that restores control and accuracy.
1/5
In just under 20 minutes, our very own Erika White will take the stage at Money20/20! She’ll join @NiumGlobal, @socureme, & @voltopenbanking to dive into how fintech marketers can break through the noise. Swing by the Sentient Stage and say hello 👋
https://t.co/qj4oGCsR5H
🚀 "If a consumer wants to Affirm a trip to Mexico or Affirm a new laptop, they can do that," said COO & CFO Michael Linford in an interview with @BNNBloomberg about Affirm's business momentum. Watch here: https://t.co/NUG4DIwtaS
Quietly-explosive news last week for anyone who cares about consumer privacy in digital banking and access to credit. Your help is needed! Read on:🧵1/11