Avoid Evans Cycles

Exposing Evans for their disgraceful customer service. Succeeded in getting them featured on Watchdog and Rip Off Britain. Not affiliated with Evans Cycles

[Simon @cyclingatco]

@EvansCycles Can you explain how I can get a parcel delivered quicker, from Italy, to my door than it takes for you to get a Trek bike into your local store for me, that I’ve paid for?

[Caroline Taylor @CarolineT2716]

@EvansCycles could someone look into what’s happened with my order - should have delivered yesterday at the latest and getting no response to my e-mail or online chat ???????

[Doug Warren @DoggWarren]

@EvansCycles Do you respond to complaints at all? I recently submitted a complaint about my awful experience buying a bike from you and have received not so much as an acknowledgement

[Dave Fulton 🤡 @fulton_dave]

Hey @EvansCycles your shop in Kingston replaced the tube in my son’s bike but left the value cap in the tire and it punctured the new tube. Tough day for him pushing the bike home. You might wanna get some more training for your bike mechanics? #incompetent

[Erman @erman_ay]

@EvansCycles sent the wrong bike and admitted the mistake. The value difference is about £1,100, yet they refuse compensation and want me to pay for an international return. Is this fair? #CustomerService

[Mewsyoulose @Mewsyoulose]

Atrocious customer service from @EvansCycles (a @SportsDirectUK company owned by pillock Mike Ashley). Despite creating a customer account in store, there is no way of tracing my order (I have order #) or delivery date. Phone number of store (Margaret St) just rings and rings …

[Name cannot be blank @Michael_Tombs]

@EvansCycles hi there. There's no way of contacting your customer relations team directly on your website. I've returned a product to you which didn't fit but I paid for it initially with a gift card so just want to check how I will be refunded. Thanks

[A girl is no one @agirlisnoone19]

Why do retailers use a demonstrably poor service provider such as Evri when send out online orders?
I ordered 3 items from @EvansCycles which was split into 2 parcels. The first part turned up, albeit left in an insecure area and with the box seal broken.

[Paul Gorton @pgorton82]

Anyone else had issues with @EvansCycles after buying from them?

[RosyPosy 🌹 @RosyPosy_kitteh]

I had to use @EvansCycles as bro wanted birthday vouchers from there but not impressed that they don’t send a physical gift card or have a phone line you can call.

[sp4wny @sp4wnyuk]

@EvansCycles we're told buy the most expensive helmet you can afford, just a shame your stores only seem to offer the cheapest ones you sell. Totally useless when your asking me to spend £150 on a helmet I can't even try before i buy.

[Hotwheels @Hotwheels_mtb]

@matt_roberts101 @gamesyouloved Didn’t know till today they have halved the @EvansCycles in @houseoffraser in bham they haven’t even put the lights on, and moved it out of its own floor to a mixed floor with perfumes, watches and other tat and whatever is left of game, it’s a mess.

[Paul Waller @h_paulwaller36]

@EvansCycles Hi, can you provide me with your complaints department details.

[Dave Janes @DaveyJanes79]

If you’re looking into buying a bike, particularly on line, do yourself a favour and avoid @EvansCycles at all costs, they are truly appalling.
They can’t even update me on an order, happy to take over £500 and provide fuck all feedback… I used to rate Evans..

[Dave Janes @DaveyJanes79]

@FrasersGroupPLC @EvansCycles
When did Evans cycles become so shit?!
Over £500 (which I know isn’t expensive for a bike) was notified it would be delivered no later than today and then chase them up via chat (that’s the only way) and told it’s now out of stock. Utterly useless.

[David Harris @BuzzCobain1]

@EvansCycles any danger of customer service being available?

[Mr C.Tompkins @MrCTomp]

@EvansCycles I bought an electric bicycle from Evans for £1,100 in 2020. It was rubbish and the staff had no intention of fixing it. I can see from all these complaints that nothing has changed.

[Nadia Shaw @Nadia11Shaw]

@EvansCycles shocking customer service! Received email on 8th December saying bike we had ordered a week earlier wasn't in stock and refund would be issued. It is now Boxing Day, no refund received and on an endless loop of useless answers on website when trying to chase.

[Avoid Evans Cycles @EvansAvoid]

@EvansCycles have 16,217 reviews on Trustpilot. 39% of those are 1 star - terrible.

6200+ people have had a terrible experience with them since collecting reviews. That is mental.