@greendaygirlv Hi ,
Thanks for your message.
Please could you provide us with your email address linked to the subscription and we can look into this for you.
Best wishes,
Lily
@kimOX0X Hey Kim, we're sorry to hear you're experiencing issues with the app. Could you please submit a request through our website with the email associated to your account along with your device make, model, and software, so we can look into this for you: https://t.co/iNB1KaddTT
@ktiff Hey Kate! I can see a member of the team had responded to you on the 29th of January, please can you email us with any other email address you may have used to subscribe as well as the last 4 digits of the card that was charged? As we can only see the sub linked to the £95.99.
@oliviazao Hey! Please drop us a message/email along with the email used to subscribe so we can have a further look at your account and why this is happening 😁���
@amimimarie Hey! We've changed your password to Evolveyou99 and managed to successfully access your account - please can you try logging in with this, and let us know if it works for you 😊
@amimimarie I can confirm that your subscription is linked to [email protected], please could you let us know what issues you are facing when trying to log in; please send over any screen shots or screen recordings as this will help us identify the issues. Thanks!