Exotel

Exotel is your AI transformation partner for customer engagement and experience. Trusted by over 7000 clients globally across various industries [email protected]

[Exotel @Exotel]

Eid Mubarak 🌙✨

At Exotel, we believe the best conversations bring people closer, across cultures, communities, and distances.

This Eid, we celebrate connection, kindness, and the joy of coming together. Whether across a dinner table, a phone call, or a message sent with love, the moments that matter most begin with reaching out. Wishing you and your loved ones peace, happiness, and togetherness today and always 🤍

[Exotel @Exotel]

Months of planning. Hundreds of conversations. One room. We're almost there.

This is what the day of #EngageX looks like before 250+ of India's sharpest CX minds walk through that door. The real conversations start in a few hours.

Watch this space for the live 👇

#EngageX2026 #BehindTheScenes

[Exotel @Exotel]

Register 👉 https://t.co/QAlx5z7oij

[Exotel @Exotel]

At #EngageX, the spotlight won’t just be on conversations about AI.
It will be on AI having one.

For the first time in India, Exotel Co-Founder & CEO @shivku will conduct a live agentic AI customer interaction on stage, in real time, before a live audience. Powered by Exotel’s MCP Server, the AI agent will autonomously initiate a call, navigate a natural conversation, respond dynamically to the unexpected, and complete a real-world task.

Instead of manually wiring APIs or programming conversation paths, Exotel’s MCP infrastructure enables frontier AI models like Claude to directly orchestrate voice interactions using natural language instructions, initiate calls, manage conversations, handle responses, and pursue outcomes autonomously.

No rehearsed prompts. No controlled environment. No second takes. Just AI operating in the wild. Exactly as the future of customer conversations will.

21st May, Mumbai. See you there.

#EngageX2026 #ExponentialCX #CX | @ForbesIndia | @CNBCTV18Live

[Exotel @Exotel]

Register 👉 https://t.co/QAlx5z7oij

[Exotel @Exotel]

The future of CX won’t be built by technology alone. It will be shaped by the leaders bold enough to rethink trust, scale, and human connection in the age of #AI.

At #EngageX 2026, we’re bringing together some of the sharpest minds across banking, insurance, finance, logistics, aviation, and media to decode what exponential customer experience really looks like.

✦ @TarunChugh2015 – CEO, @bajajlife_in
✦ Alok Aggarwal – CEO, @muthoothomefin
✦ @dhiraj_relli – CEO, @hdfcsec
✦ Rama Mohan Rao Amara – MD, @TheOfficialSBI
✦ Abhishek Chakraborty - CEO, @DTDCIndia
✦ @rajeshdogra7 – Chief CX Officer, @airindia
✦ Girish Sehgal – Chief CS & Ops, @ICICILombard
✦ Raju Dodti – COO, @LnTFinance

Moderated by @CNBCTV18News's @ShereenBhan (MD, CNBC TV18) & @latha_venkatesh (Executive Editor, CNBC TV18).

21st May, Mumbai. See you there.
#EngageX2026 #ExponentialCX #CX | @ForbesIndia

[Exotel @Exotel]

Register 👉 https://t.co/QAlx5z7oij

[Exotel @Exotel]

Need a reason to be at EngageX 2026? We'll give you three. 🙌

1. The biggest CX gathering in India this year. The CEOs, CTOs and CX heads running customer experience for the country's largest brands. All in one place. One evening.
2. Something happening on that stage on 21st May that India hasn't seen before. We're not saying more than that.
3. And Suhani Shah closing the evening. India's top mentalist. On our stage. That's a reason on its own.

21st May · Taj Lands End · Mumbai
#EngageX2026 #CXtoThePowerOfAI

[Exotel @Exotel]

Register here - https://t.co/QAlx5z7oij

[Exotel @Exotel]

Most companies think they're doing AI in CX.
What they're actually doing is giving their agents a better tool. The human is still in every conversation. AI is just making them slightly faster. The real shift, the one that changes CX entirely, is when AI runs the conversation, and the human is in the loop. That model exists. Our customers are already running it. And the results aren't incremental, they're structural.

At #EngageX, our CEO @shivku isn't going to explain this on a slide. He's going to do it. Not through a voicebot. Not a scripted dialler. Not a recorded demo. We go live, unrehearsed, in front of 250 leaders on 21st May.

Watch Shivku explain the concept. Come to EngageX on 21st May to see it happen.
Taj Lands End · Mumbai · @CNBCTV18News @ForbesIndia India
#EngageX2026 #AgenticAI #CXtoThePowerOfAI #AIinCX

[Exotel @Exotel]

For India's biggest financial institutions, trust isn't a nice-to-have.

A life insurance policy is a 20-year promise. A home loan is a family's biggest financial decision. A securities account holds someone's retirement. When AI enters these relationships — the stakes aren't just operational. They're existential.

Trust Is Not a Brand Attribute. It's an Economic Asset.

Moderated by Latha Venkatesh, Executive Editor, CNBC-TV18 — with four leaders who live this every day:

🔹 Tarun Chugh — MD & CEO, Bajaj Life

Leading one of India's fastest-growing private life insurers with 1.6 lakh agents, 595 branches and India's only 100% digital agency channel. When you're making a 20-year promise to millions of Indians, trust isn't a metric. It's the business model.

🔹 Alok Aggarwal — CEO, Muthoot Homefin (India) Limited

Building affordable housing finance for lower-income India, the customers who have the most to lose and the least room for error. When you're lending to someone's first home in a Tier 3 city, trust is earned in person, one family at a time. What happens when AI enters that relationship?

🔹 Dhiraj Relli — Co-Founder & CGO, HDFC securities

Led HDFC Securities from a branch-based broking model to a fully digital platform serving millions of investors, including first-time millennial investors navigating markets they've never been through before. Trust in financial services is built over decades. It can be lost in one bad interaction.

🔹 Shivakumar Ganesan — CEO, Exotel

Powering customer interactions for 4,500+ enterprises across India. His view: AI doesn't erode trust, the wrong deployment of AI does. The infrastructure you build determines the experience your customers feel.

21 May | Mumbai | Forbes India & CNBC-TV18 in association with Exotel

Registrations open. 👉 https://t.co/C7Gld3XvZG

#EngageX2026 #CustomerExperience #CXLeaders #TrustInCX #Exotel #CNBCTV18 #ForbesIndia

[Exotel @Exotel]

In financial services, trust isn't a value. It's the product.

Every interaction a customer has with their broker is either building that trust or quietly eroding it.

Dhiraj Relli, MD & CEO of HDFC securities, joins us at EngageX 2026 with a front-row perspective on how one of India's leading broking firms is turning trust into a measurable business asset.

21 May | Mumbai | Forbes India & CNBC-TV18 in association with Exotel

👉 https://t.co/EbdN6GOKlA

#EngageX2026 #DhirajRelli #HDFCSecurities #CustomerExperience #BFSI #Exotel

[Exotel @Exotel]

CX strategy is easy to talk about. Much harder to build — at scale, under pressure, across millions of deliveries.

SONIA NAIR, VP & Head of Customer Service at Blue Dart, has done exactly that. At EngageX 2026, she brings the real story — the decisions, the trade-offs, and the moments that actually moved the needle.

No theory. Just what it looks like from the inside.

21 May | Mumbai | Forbes India & CNBC-TV18 in association with Exotel

👉 https://t.co/EbdN6GOKlA

#EngageX2026 #SoniaNair #BlueDart #CustomerExperience #CXLeaders #Exotel

[Exotel @Exotel]

We spend all day talking about understanding customers.

Suhani Shah does it in seconds.

India's leading mentalist joins EngageX 2026 as our Special Guest — because the best CX minds know that reading people isn't just an art. It's a superpower.

21 May | Mumbai | Forbes India & CNBC-TV18 in association with Exotel

👉 https://t.co/EbdN6GOKlA

#EngageX2026 #SuhaniShah #CustomerExperience #Exotel

[Exotel @Exotel]

The best customer relationships don't feel like customer relationships.

They feel like trust. Like familiarity. Like a brand that actually knows you.

Rajesh Dogra, Chief Customer Experience Officer at Air India Limited, joins us at EngageX 2026 to explore what it really means — when business becomes a best friend.

21 May | Mumbai | In association with CNBC-TV18 & Forbes India

👉 https://t.co/EbdN6GOKlA

#EngageX2026 #CustomerExperience #CXLeaders #Exotel less

[Exotel @Exotel]

Think about how customers reached out to businesses 10 years ago.

Call centres. Emails. Ticketing queues. Human agents reading scripts.

Then came chatbots. Then omnichannel. Then conversational AI.

Every 2 years, the rulebook rewrites itself. And right now? We're mid-rewrite again.

83% of consumers still say their CX experiences should be better than they are — despite all the AI investment. The gap between what's being built and what customers actually feel is exactly where the next disruption lives.

When we started EngageX, it was because we believed this conversation was too important to happen only inside boardrooms and product roadmaps. The people building enterprise CX needed a room. A real one.

In 2024, we hosted our first edition — two cities, 200+ leaders, live demos. But the conversation didn't stop when people walked out.

It got louder.

EngageX 2026 is where it continues.

The next chapter of customer experience is being written right now.

May 21 | Taj Lands End, Mumbai
Registrations are open. Spots are limited.

@Forbes India @CNBC-TV18.

🔗 https://t.co/EbdN6GOKlA

#EngageX2026 #CustomerExperience #CX #ForbesIndia #CNBCTV18 #Exotel

[Exotel @Exotel]

Two years ago, Piramal Finance sent its first WhatsApp message to a customer.
One "Hi." That started it all.

For a company built on "Aaiye Baat Karte Hain", it was the most natural thing in the world. Today, that "Hi" has grown into 200,000+ monthly interactions, 90,000+ active users, and 65,000+ returning customers.

Built for customers in Tier-2, 3, and 4 cities - in Hindi, in Gujarati, local languages, on a phone with patchy internet, between work hours.

Making good on that promise at scale needed infrastructure that didn't flinch. Behind every conversation was infrastructure built to handle the reality of how Bharat actually communicates.

That's what we built together.

Congratulations to the Piramal Finance team, Shikha Mittal, CSM®, CSPO ®, PSPO® and the entire CX org. Here's to celebrating our partnership. We are proud to be part of this journey.

#ConversationalAI #CX #Exotel #BFSI #WhatsApp

[Exotel @Exotel]

A pivotal moment in customer experience has happened.
CX is getting redesigned from the ground up. The architecture of how companies interact with customers — the channels, the workflows, the people, the decisions, all of it is being rebuilt around intelligence that learns, compounds and scales. And every CX leader, CEO, and digital head in India needs to decide what they do next.

This May, Exotel in association with CNBC & Forbes India, bring together the biggest gathering of customer experience leaders in India. CEOs of companies serving hundreds of millions of Indians. CIOs of the banks that power this economy. The founders who built India's most beloved consumer brands. The practitioners who are already living in the future, and the ones deciding whether to follow.

One evening. One conversation. One room that will define how Indian enterprises think about customer experience.

EngageX 2026.
AI, Trust and the Rise of Exponential CX.
21 May · Taj Lands End · Mumbai.
If there is one evening on your calendar that you cannot afford to miss — this is it.

Registrations are now open. Link in the comments.

@forbes India

#EngageX #CustomerEngagement #CX #RegisterNow

[Exotel @Exotel]

It's been a while. But some things are worth the wait.

EngageX is back. 🔥

India's most influential CX leaders are coming together for one defining moment in 2026.

We're not ready to say everything just yet but we can tell you this:
→ The conversations will be bold
→ The minds in the room will be India's sharpest
→ And the future of customer experience will look very different after this

Registrations open soon.

#EngageX2026 #CX #CustomerExperience #Exotel #ComingSoon

[Exotel @Exotel]

Easter brings with it a sense of renewal, a chance to reset, refocus, and move forward with hope.

Grateful for the people, lessons, and opportunities that continue to shape the journey.

Wishing everyone a happy and peaceful Easter. 🐣

#Easter #NewBeginnings #Hope #Renewal #Gratitude