FACEIT Community Support

Visit as the official destination to get help with FACEIT. FACEIT is the leading competitive gaming platform for multiplayer gaming.

[FACEIT Community Support @FACEITSupport]

A quick reminder: to hear the enemy team during halftime voice chat, the following settings must be disabled (false or 0):

cl_mute_all_but_friends_and_party 0
cl_mute_enemy_team 0

[FACEIT Community Support @FACEITSupport]

Please appeal your ban through your existing Support ticket and follow the instructions provided. We're unable to discuss the specific reasons behind bans on social media, but you can refer to the matchroom link already shared with you to review the incident.

In the meantime, if you'd like to report other players, you can do so by clicking the three dots on their profile or directly through the matchroom.

[FACEIT Community Support @FACEITSupport]

@omidatae Please follow up on your existing ticket and provide the details requested by the agent so they can verify your case.

[FACEIT Community Support @FACEITSupport]

@0xzt1 @FACEIT The link you’re sharing is a customizable URL, which you can change at any time. The Steam ID we require is a permanent identifier linked to your profile.

You can find your Steam ID under Account Details, right below your nickname.

[FACEIT Community Support @FACEITSupport]

@Amir66551 @FACEIT_Darwin @FACEITcs @FACEIT_Bullseye Please report the suspected smurf via the matchroom so our team can investigate. The more information you provide, the more effectively our team can investigate.

[FACEIT Community Support @FACEITSupport]

@Paratroopie @FACEIT_Darwin @FACEITcs Hey, sorry you had to experience this. We’ve forwarded your report, but please make sure to include any evidence similar to this tweet within the matchroom report.

A report that contains detailed evidence is prioritized and thoroughly reviewed by our team sooner.

[FACEIT Community Support @FACEITSupport]

There was no downtime on our side yesterday. Please contact your ISP and let them know you’re experiencing issues with the following hostname: ac-client-ws.faceit .com

If the issue persists and your ISP is unable to help, please contact our Support team via https://t.co/9QlSSujrzy → Anti-Cheat Issues → I have an error message

[FACEIT Community Support @FACEITSupport]

@raheelsaleem97 @FACEITcs If this is still unresolved, please continue the conversation in your existing ticket so our Support team can look into it further with the full context. If it’s already been resolved, glad to hear it!

[FACEIT Community Support @FACEITSupport]

@Bligaard01 @FACEIT_Darwin Hey! Please reach out to our Support team and they’ll help you sort it out 💚

[FACEIT Community Support @FACEITSupport]

@hujos_ @FACEIT_Darwin @FACEITcs Please submit a ticket through https://t.co/NsRGEByFJ9 and our team will look into it. We’re currently dealing with a high ticket volume, but an agent will get back to you as soon as possible.

[FACEIT Community Support @FACEITSupport]

@osek231 @FACEITcs @FACEIT_Darwin Please submit a ticket via https://t.co/NsRGEBzdyH and our agents will take a look. There’s currently a backlog of tickets, but the team will get back to you as soon as possible.

[FACEIT Community Support @FACEITSupport]

Hey, sorry for the confusion. The incident is still ongoing, and the team is proactively working through the affected matches.

Please reply to the ticket confirming that your match was affected. The team will review and verify the match, and if it’s eligible, the Elo will be returned.

[FACEIT Community Support @FACEITSupport]

The routing issues have now ben resolved, and our team is continuing to monitor the situation.

Thank you for your patience.

[FACEIT Community Support @FACEITSupport]

We’re aware of ongoing routing issues affecting players in Poland and Latvia connecting to our game servers in Germany. We’re working to resolve the issue.

Thank you for your patience!

Please follow live updates at: https://t.co/UXIqT67YvL

[FACEIT Community Support @FACEITSupport]

We’re aware of ongoing routing issues affecting players in Poland and Latvia connecting to our game servers in Germany. We’re working to resolve the issue.

Thank you for your patience!

Please follow live updates at: https://t.co/UXIqT67YvL

[FACEIT Community Support @FACEITSupport]

All queues are now reopened and all issues resolved.

[FACEIT Community Support @FACEITSupport]

We're aware of ongoing platform and anti-cheat issues. Queues have been temporarily closed while we work to resolve them.

Thank you for your patience!

Please follow live updates at:
https://t.co/qrugvsSEZY

[FACEIT Community Support @FACEITSupport]

We're aware of ongoing platform and anti-cheat issues. Queues have been temporarily closed while we work to resolve them.

Thank you for your patience!

Please follow live updates at:
https://t.co/qrugvsSEZY

[FACEIT Community Support @FACEITSupport]

@jake_demichele @FACEITcs @FACEIT @FACEIT_Darwin Hi Jake, this should now be resolved.

[FACEIT Community Support @FACEITSupport]

@Ideo___ @FACEITcs @FACEIT @FACEIT_Darwin Hello, please report these players via the matchroom. The more information you provide the better our team can investigate.

[FACEIT Community Support @FACEITSupport]

@buhlockay_ @FACEITcs Please contact our team over at https://t.co/NsRGEByFJ9

[FACEIT Community Support @FACEITSupport]

All queues are now reopened and all issues resolved.

[FACEIT Community Support @FACEITSupport]

Most issues have been resolved related to the recent ongoing platform and anti-cheat issues.

We have reopened the queues for most regions, and look forward to reopening EU queues soon.

Thank you for your patience!

https://t.co/AgszAfnfFQ

[FACEIT Community Support @FACEITSupport]

Most issues have been resolved related to the recent ongoing platform and anti-cheat issues.

We have reopened the queues for most regions, and look forward to reopening EU queues soon.

Thank you for your patience!

https://t.co/AgszAfnfFQ