FACEIT Community Support

Visit as the official destination to get help with FACEIT. FACEIT is the leading competitive gaming platform for multiplayer gaming.

[FACEIT Community Support @FACEITSupport]

A quick reminder: to hear the enemy team during halftime voice chat, the following settings must be disabled (false or 0):

cl_mute_all_but_friends_and_party 0
cl_mute_enemy_team 0

[FACEIT Community Support @FACEITSupport]

@raheelsaleem97 @FACEITcs If this is still unresolved, please continue the conversation in your existing ticket so our Support team can look into it further with the full context. If it’s already been resolved, glad to hear it!

[FACEIT Community Support @FACEITSupport]

@Bligaard01 @FACEIT_Darwin Hey! Please reach out to our Support team and they’ll help you sort it out 💚

[FACEIT Community Support @FACEITSupport]

@hujos_ @FACEIT_Darwin @FACEITcs Please submit a ticket through https://t.co/NsRGEByFJ9 and our team will look into it. We’re currently dealing with a high ticket volume, but an agent will get back to you as soon as possible.

[FACEIT Community Support @FACEITSupport]

@osek231 @FACEITcs @FACEIT_Darwin Please submit a ticket via https://t.co/NsRGEBzdyH and our agents will take a look. There’s currently a backlog of tickets, but the team will get back to you as soon as possible.

[FACEIT Community Support @FACEITSupport]

Hey, sorry for the confusion. The incident is still ongoing, and the team is proactively working through the affected matches.

Please reply to the ticket confirming that your match was affected. The team will review and verify the match, and if it’s eligible, the Elo will be returned.

[FACEIT Community Support @FACEITSupport]

The routing issues have now ben resolved, and our team is continuing to monitor the situation.

Thank you for your patience.

[FACEIT Community Support @FACEITSupport]

We’re aware of ongoing routing issues affecting players in Poland and Latvia connecting to our game servers in Germany. We’re working to resolve the issue.

Thank you for your patience!

Please follow live updates at: https://t.co/UXIqT67YvL

[FACEIT Community Support @FACEITSupport]

We’re aware of ongoing routing issues affecting players in Poland and Latvia connecting to our game servers in Germany. We’re working to resolve the issue.

Thank you for your patience!

Please follow live updates at: https://t.co/UXIqT67YvL

[FACEIT Community Support @FACEITSupport]

All queues are now reopened and all issues resolved.

[FACEIT Community Support @FACEITSupport]

We're aware of ongoing platform and anti-cheat issues. Queues have been temporarily closed while we work to resolve them.

Thank you for your patience!

Please follow live updates at:
https://t.co/qrugvsSEZY

[FACEIT Community Support @FACEITSupport]

We're aware of ongoing platform and anti-cheat issues. Queues have been temporarily closed while we work to resolve them.

Thank you for your patience!

Please follow live updates at:
https://t.co/qrugvsSEZY

[FACEIT Community Support @FACEITSupport]

@jake_demichele @FACEITcs @FACEIT @FACEIT_Darwin Hi Jake, this should now be resolved.

[FACEIT Community Support @FACEITSupport]

@Ideo___ @FACEITcs @FACEIT @FACEIT_Darwin Hello, please report these players via the matchroom. The more information you provide the better our team can investigate.

[FACEIT Community Support @FACEITSupport]

@buhlockay_ @FACEITcs Please contact our team over at https://t.co/NsRGEByFJ9

[FACEIT Community Support @FACEITSupport]

All queues are now reopened and all issues resolved.

[FACEIT Community Support @FACEITSupport]

Most issues have been resolved related to the recent ongoing platform and anti-cheat issues.

We have reopened the queues for most regions, and look forward to reopening EU queues soon.

Thank you for your patience!

https://t.co/AgszAfnfFQ

[FACEIT Community Support @FACEITSupport]

Most issues have been resolved related to the recent ongoing platform and anti-cheat issues.

We have reopened the queues for most regions, and look forward to reopening EU queues soon.

Thank you for your patience!

https://t.co/AgszAfnfFQ

[FACEIT Community Support @FACEITSupport]

@mmaeesstroo @FACEIT @FACEITcs Hey, apologies for the inconvenience. The team is working on a fix https://t.co/tSygruscRb

[FACEIT Community Support @FACEITSupport]

We’re aware of an issue causing some ongoing matches to get stuck and preventing the final result from being displayed. The team is investigating and working on a resolution.

Please follow live updates at https://t.co/UXIqT67qGd

[FACEIT Community Support @FACEITSupport]

@akucalypsee @FACEIT @FACEIT_Darwin @FACEITcs @Faceit_Mikey There is an ongoing issue, and the team is gradually working on resolving it. Elo will also be awarded with a delay once the issue is resolved. Sorry for the inconvenience!

[FACEIT Community Support @FACEITSupport]

We’re aware of an issue causing some ongoing matches to get stuck and preventing the final result from being displayed. The team is investigating and working on a resolution.

Please follow live updates at https://t.co/UXIqT67qGd

[FACEIT Community Support @FACEITSupport]

Once an account has been verified, we cannot unlink the verification. If you are triggered for a face recheck, you would need to complete it in order to play again.

Please explain your situation to Support and, if deleting the account is the only option, you will have to do so and subsequently wait 6 months before you're able to play again.

[FACEIT Community Support @FACEITSupport]

@hysazemusic @FACEITcs @FACEIT_Darwin @FACEIT Hi! If you're having trouble completing a payment, please try using a different available payment method or browser and make sure your payment details and region are correct. If the issue persists, please contact Xsolla Support directly, as payment processing is handled by them.

[FACEIT Community Support @FACEITSupport]

To temporarily disable all voice comms during halftime, you can bind P (or any other key) to toggle voice chat.

bind p "toggle voice_modeenable true false"

Press P to mute all comms during the break, then press it again when the pistol round begins to hear your teammates again.

[FACEIT CS2 @FACEITcs]

Half-time voice chat between teams will be enabled until the end of Season 9. To opt out: cl_mute_enemy_team 1 in console mutes the other team.