FACEIT Community Support

Visit as the official destination to get help with FACEIT. FACEIT is the leading competitive gaming platform for multiplayer gaming.

[FACEIT Community Support @FACEITSupport]

A quick reminder: to hear the enemy team during halftime voice chat, the following settings must be disabled (false or 0):

cl_mute_all_but_friends_and_party 0
cl_mute_enemy_team 0

[FACEIT Community Support @FACEITSupport]

@mmaeesstroo @FACEIT @FACEITcs Hey, apologies for the inconvenience. The team is working on a fix https://t.co/tSygruscRb

[FACEIT Community Support @FACEITSupport]

We’re aware of an issue causing some ongoing matches to get stuck and preventing the final result from being displayed. The team is investigating and working on a resolution.

Please follow live updates at https://t.co/UXIqT67qGd

[FACEIT Community Support @FACEITSupport]

@akucalypsee @FACEIT @FACEIT_Darwin @FACEITcs @Faceit_Mikey There is an ongoing issue, and the team is gradually working on resolving it. Elo will also be awarded with a delay once the issue is resolved. Sorry for the inconvenience!

[FACEIT Community Support @FACEITSupport]

We’re aware of an issue causing some ongoing matches to get stuck and preventing the final result from being displayed. The team is investigating and working on a resolution.

Please follow live updates at https://t.co/UXIqT67qGd

[FACEIT Community Support @FACEITSupport]

Once an account has been verified, we cannot unlink the verification. If you are triggered for a face recheck, you would need to complete it in order to play again.

Please explain your situation to Support and, if deleting the account is the only option, you will have to do so and subsequently wait 6 months before you're able to play again.

[FACEIT Community Support @FACEITSupport]

@hysazemusic @FACEITcs @FACEIT_Darwin @FACEIT Hi! If you're having trouble completing a payment, please try using a different available payment method or browser and make sure your payment details and region are correct. If the issue persists, please contact Xsolla Support directly, as payment processing is handled by them.

[FACEIT Community Support @FACEITSupport]

To temporarily disable all voice comms during halftime, you can bind P (or any other key) to toggle voice chat.

bind p "toggle voice_modeenable true false"

Press P to mute all comms during the break, then press it again when the pistol round begins to hear your teammates again.

[FACEIT CS2 @FACEITcs]

Half-time voice chat between teams will be enabled until the end of Season 9. To opt out: cl_mute_enemy_team 1 in console mutes the other team.

[FACEIT Community Support @FACEITSupport]

@Xhennnnnn @FACEITcs @imribiy Please read the article carefully and follow the steps for your specific motherboard and CPU. If you’re still having issues after following the guide, feel free to reach out to Support https://t.co/baX7zD4GH6

[FACEIT Community Support @FACEITSupport]

Match stability has been restored across the platform, and this issue has been resolved.

Thank you for your patience.

[FACEIT Community Support @FACEITSupport]

We are aware of an ongoing platform issue where matches may not be resulting properly, and we are working on this.

You can review more information and stay updated here: https://t.co/vXcvcj05qL

[FACEIT Community Support @FACEITSupport]

The majority of affected matches appear to be recovering now. Moscow servers were the most affected, and ongoing matches there may still experience instability.
Our team is actively monitoring the issue.

We appreciate your patience.

[FACEIT Community Support @FACEITSupport]

We are aware of an ongoing platform issue where matches may not be resulting properly, and we are working on this.

You can review more information and stay updated here: https://t.co/vXcvcj05qL

[FACEIT Community Support @FACEITSupport]

We are aware of an ongoing platform issue where matches may not be resulting properly, and we are working on this.

You can review more information and stay updated here: https://t.co/vXcvcj05qL

[FACEIT Community Support @FACEITSupport]

This incident has been resolved.

https://t.co/m6wLnqBPAE

[FACEIT Community Support @FACEITSupport]

We’ve rolled out a fix for the queueing issues and are closely monitoring the situation.

Thank you for your patience.

[FACEIT Community Support @FACEITSupport]

We are aware of issues with the platform.

https://t.co/m6wLnqBPAE

[FACEIT Community Support @FACEITSupport]

We are aware of issues with the platform.

https://t.co/m6wLnqBPAE

[FACEIT Community Support @FACEITSupport]

All issues have been resolved, and you can now go back to playing.

Thank you for your patience.

[FACEIT Community Support @FACEITSupport]

We are aware of an ongoing platform issue where matches may not be resulting properly, and we are working on this.

https://t.co/GwXLaM3xDj

[FACEIT Community Support @FACEITSupport]

We have rolled out a fix and are monitoring the situation.

https://t.co/GwXLaM3xDj

[FACEIT Community Support @FACEITSupport]

We are aware of an ongoing platform issue where matches may not be resulting properly, and we are working on this.

https://t.co/GwXLaM3xDj

[FACEIT Community Support @FACEITSupport]

@d3vmaxx @FACEIT_Darwin @FACEITcs @FACEIT Please report suspected account sharing via the matchroom or profile.

[FACEIT Community Support @FACEITSupport]

@dumii03 @FACEIT_Darwin @FACEITcs Please report this via the matchroom. The more context you provide, the more information our team has to investigate.

[FACEIT Community Support @FACEITSupport]

@_aleX_n1 @FACEIT_Darwin @FACEITcs @FACEIT Hello, unfortunately we cannot assist via social media.
Please report any suspicious accounts via the matchroom. The more information you share, the more context our team has to investigate.