Dear @FlySWISS@lufthansa On 13 June, I flew from Charlotte (CLT) to Zurich (ZRH) via Newark (EWR) with SWISS/Lufthansa. I paid $75 to check my luggage in Charlotte, yet somehow it never made it onto the flight to Zurich.
After waiting more than 45 minutes at baggage claim in
@FlySWISS@lufthansa@SwissportBags This is not the level of service I expected from an airline that prides itself on Swiss precision and reliability. Instead, this has been one of the most frustrating travel experiences my family has ever had.