Featurebase

Modern customer support & feedback platform. Support your customers with AI, collect feedback, and announce product updates – all with one tool💫

[Featurebase @FeaturebaseHQ]

Introducing: The Support platform 💫

✦ Unified Inbox
✦ Customizable Messenger widget
✦ AI agent
✦ Email support
✦ Native requests & feedback

Fast, modern, and built for collaboration.
Included in all plans!

[Featurebase @FeaturebaseHQ]

Get started:
https://t.co/zy7d0lQ506

[Featurebase @FeaturebaseHQ]

Introducing: Product Tours in Featurebase 👈

Help users get started, discover features & complete tasks inside your product.

✦ Build tours on your website without code, using messages & tooltips
✦ Show tours automatically with customer data & page rules
✦ Share tours in support replies, emails & help articles
✦ Track views, completions & where customers stop

Customize the appearance, personalize steps & add translations.

500 messages/month included for free on all paid plans. Affordable usage-based pricing beyond that!

[Featurebase @FeaturebaseHQ]

New user profiles 👤

Customers can now see their requests, tickets & chats in one place, with clear statuses & recent replies.

It’s easier to see where their issues stand.

[Featurebase @FeaturebaseHQ]

New: Customer Portal redesign ✨

✦ API docs in Featurebase
✦ Unified portal
✦ Help Center tabs
✦ Custom fonts & footer
✦ New user profiles

One home for support, docs, feedback & updates.

Here’s what’s new 👇

[Featurebase @FeaturebaseHQ]

Make it yours 🎨

Match your portal to your brand with:

✦ Custom fonts, including your own uploads
✦ More color controls for light & dark themes
✦ A footer with social & page links

[Featurebase @FeaturebaseHQ]

Close the loop where it started 🔄

Write one Request update and send it back to the Support conversations where customers first asked, alongside your portal & email updates.

We're really happy with how this turned out and hope you enjoy it! 👇

https://t.co/Ak9RkHLV62

[Featurebase @FeaturebaseHQ]

Introducing: Feedback 2.0 ✨

Feedback from your support conversations, public portal, and customer calls is now automatically organized and connected.

See what customers need, who's asking & the evidence behind it, all in one place.

Here's what's new 👇

[Featurebase @FeaturebaseHQ]

Capture feedback from Support 💬

It's now much easier to capture feedback while helping customers:

✦ Get AI suggestions for which feedback to track
✦ Link conversations to Requests or Linear & Jira issues
✦ Status changes add internal notes, so you know when to follow up

[Featurebase @FeaturebaseHQ]

@euboid @JackEllis @plainsupport @getfernand 🙏 We have AI-based email spam detection that you can tweak yourself, so you always have a clean email inbox for support and can constantly refine the prompt for ones that slip through

[Featurebase @FeaturebaseHQ]

Download it today:
✦ iOS: https://t.co/1giPXwhdBY
✦ Android: https://t.co/tMIASKXKTe

[Featurebase @FeaturebaseHQ]

New: Mobile app native rebuild (iOS & Android) 📱

We rebuilt our app to be fully native, faster & designed specifically for mobile.

Also new:

✦ Copilot replies & research
✦ User & Company context
✦ Fibi performance
✦ Activity tab
✦ Workspace switching

[Featurebase @FeaturebaseHQ]

Download it today:
✦ iOS: https://t.co/1giPXwhdBY
✦ Android: https://t.co/tMIASKXKTe