Featurebase

Modern customer support & feedback platform. Support your customers with AI, collect feedback, and announce product updates – all with one tool💫

[Featurebase @FeaturebaseHQ]

Introducing: The Support platform 💫

✦ Unified Inbox
✦ Customizable Messenger widget
✦ AI agent
✦ Email support
✦ Native requests & feedback

Fast, modern, and built for collaboration.
Included in all plans!

[Featurebase @FeaturebaseHQ]

Some useful views:

🪲 Bug reports - Bug report tickets or messages mentioning “bug”

🎟️ Tickets only - Focus on tickets without regular support conversations

⏰ Stale convos - Find conversations waiting too long for a reply

🚨 High priority - Combine priority, SLA due time, and waiting-since filters

Get started 👇
https://t.co/3F97gDnPlu

[Featurebase @FeaturebaseHQ]

New: Custom Inbox views 🗃️

You can now save custom Inbox views to quickly access the conversations that matter most.

Create views using filters like status, channels, assignees, tags, SLA, and more. Then pin your most important views to the sidebar.

[Featurebase @FeaturebaseHQ]

Works with Claude, ChatGPT, Cursor & any MCP-compatible tool.

Available on the Professional plan.

Learn more & set it up:
https://t.co/wKtLQ6ZcwO

[Featurebase @FeaturebaseHQ]

Introducing: Featurebase MCP server 🤖

Connect Featurebase directly to Claude, ChatGPT, Cursor & your favorite AI tools.

Ask anything. Do anything. No code, no custom integrations.

[Featurebase @FeaturebaseHQ]

Some prompts to get you started:
⟡ "What top paying customers are at risk of churning?"
⟡ "Update all help center articles with the latest info on XYZ"
⟡ "Summarize this week's feedback by theme & assign owners"

No custom integrations. Just a conversation.

[Featurebase @FeaturebaseHQ]

Settings rework ⚙️

We've reorganized Settings to be much simpler as Featurebase has grown.

⟡ 4 sections: Personal, Products, Workspace, Data
⟡ Settings for products you don't use stay collapsed
⟡ Consistent layout, icons, sub-navigation

Update: https://t.co/7f5i6cqH1E

[Featurebase @FeaturebaseHQ]

New this week:

✦ Command-K action menu
✦ Keyboard shortcuts
✦ Settings rework

[Featurebase @FeaturebaseHQ]

Keyboard shortcuts ⌨️

Featurebase now has a full keyboard shortcut system across the support inbox:

Z - Snooze
A - Assign
N - Compose a note
M - Use macro
Q - Draft an AI reply
J / K - Move between conversations

And much more! Press ? to open the full cheatsheet.

[Featurebase @FeaturebaseHQ]

Customers stay in the loop automatically:

✦ Ticket Portal next to Help Center & Feedback board
✦ Tickets tab in the Messenger
✦ Automatic emails for status changes

Get started today 👇
https://t.co/myWJdlsfzr

[Featurebase @FeaturebaseHQ]

Introducing: Tickets 🎟️

Featurebase now supports tickets, so your team can handle complex issues that need time, collaboration, or multiple steps to resolve.

Works out of the box with Workflows, SLAs, multi-brand, AI translations & integrations like Linear & Jira.

[Featurebase @FeaturebaseHQ]

3 ticket types for every workflow:

✦ Customer tickets - keep customers in the loop with real-time status updates

✦ Back-office tickets - collaborate internally without involving the customer

✦ Tracker tickets - track shared issues and communicate updates one-to-many

[Featurebase @FeaturebaseHQ]

Happy customers of our customers 🫶

[Thomas Sanlis 🥐 @T_Zahil]

One thing I love with @Creem_io, is that they have a public roadmap!

You can ask for new features, upvote the already existing ones, and you receive an email when they release something you wanted 👏🏻

[Featurebase @FeaturebaseHQ]

Other releases:

⟡ "Select all" bulk select option for filtered post lists
⟡ Add follow-up questions when voting on users behalf
⟡ A lot of smaller bug fixes & improvements

[Featurebase @FeaturebaseHQ]

New: Dynamic Variables ✨

You can now personalize messages, changelogs, surveys, and more with customer data like {first_name} or {company_plan}.

Just type { in the editor and pick a variable. You can also set fallback values for when data is missing.

[Featurebase @FeaturebaseHQ]

You can use dynamic variables in:

⟡ Macros and message templates
⟡ Workflows
⟡ Changelogs and Surveys
⟡ Messenger greetings

Make every customer interaction feel personal, without the manual work!

Learn to set it up: https://t.co/o6RpBW2OWy

[Featurebase @FeaturebaseHQ]

More captured data 🏷️

The Messenger now automatically captures more data about users:

✦ Recent page views
✦ Browser info & language settings
✦ Operating system & location
✦ And more

This helps your team provide faster support without asking extra questions.

[Featurebase @FeaturebaseHQ]

New this week:

✦ Merge user profiles
✦ Recent page views
✦ More contact metadata

We've made it easier to keep your user data clean and give your team more context when helping customers.
https://t.co/AMeH6xSlOZ

[Featurebase @FeaturebaseHQ]

Merge user profiles 🧹

You can now merge duplicate leads into existing users so all conversations, attributes, and history live in one place.

The merging can be done manually from the Inbox or by updating a lead's email in their profile.