Fido

If curiosity brought you here, you’ve found the right place. // Si c'est votre curiosité qui vous a mené ici, vous êtes au bon endroit.

[Fido @Fidomobile]

Celebrate the many identities that make up 🏳️‍🌈 #Pride and find out how you can add more colour to the conversation. Join us and share your colours today. #ConnecttoAccept.

[Fido @Fidomobile]

@joshie2424 Hello Josh, thanks for reaching out. If you have not already and are still experiencing an issue, please connect with technical support at 1-888-764-3771 so a ticket can be opened on your account for investigation. -Eric

[En Alerte @EnAlerte]

Rappel: Il y aura un #AlerteTest du système #EnAlerte le mercredi 19 novembre.

Découvrez si votre province/territoire y participe: https://t.co/dyusWoIk2L

[Alert Ready @AlertReady]

Reminder: There will be a #TestAlert of the #AlertReady system on Wednesday, Nov. 19.

Find out if your province/territory is participating: https://t.co/Dmump5Ip4A

[Fido @Fidomobile]

@nsafiys Hello. Please send a DM so we can investigate. Once the DM is sent, please reply back here to let us know. -Eric

[Fido @Fidomobile]

@KastaRutvij Hello. Sorry to learn of this invoice concern. A billing investigation can be opened for additional charges from the billing page by clicking ‘submit a charge review’. A member of our service team will review and you'll receive a decision via email within 5 days.

[Fido @Fidomobile]

@marthacanuck You can setup a callback through 1-888-481-3436 or you can now also do it via https://t.co/cwl3vNXu2X or the Fido My Account app with AskJack. Ensure you are signed in and Jack will help you setup a callback at a time that is convenient for you. -Eric

[Fido @Fidomobile]

@marthacanuck You can also submit a charge review through AskJack or when viewing your billing at https://t.co/cwl3vNXu2X. Doing so will have a member of our billing team review the charge and you will receive an email within 5 days with a decision. -Eric

[Fido @Fidomobile]

@marthacanuck Hi there. Payments can be made via self-serve, instructions available at https://t.co/OosGpguJga . If you'd like to speak with customer service, you can setup a callback through AskJack at https://t.co/cwl3vNXu2X, through the Fido MyAccount app, or by phone.

[Fido @Fidomobile]

@maddy_khan0 Hello, thanks for reaching out. If you are authorized on the account, please send a DM so we can gather more information and let us know here once the message is sent.

[Fido @Fidomobile]

@worldprovider The Virtual Assistant will open to create a Billing Inquiry/Dispute. You'll then receive a response back within 5 days via email on a decision. -Eric

[Fido @Fidomobile]

@worldprovider Should you receive an invoice with unintended charges, you can open Fido My Account and navigate to the billing page, where you can click the button to submit a charge review.

[Fido @Fidomobile]

@worldprovider Connecting to a roaming network in itself does not initiate a roaming fee. You will only be charged if you make/answer a call, send a text, or use data. Having data roaming disabled or manual network connection will help prevent accidental charges.

[Fido @Fidomobile]

@TheCoffeeCatDad Hi! I am wondering how did you make your last payment? If you made a payment via Online Banking, it may take between 2 to 5 days for the payment to post. ^ BE

[Fido @Fidomobile]

@taylynnmc They are also available on Saturday and Sunday from 8am to 8pm EST. They will be able to have a further look into the My Account log in with you. 2/2

[Fido @Fidomobile]

@taylynnmc Hi Taylor! I am sad to see that your My Account login is suspended. I would recommend giving our Validation team a call at 1-800-644-7174. Their hours of operation are Monday to Friday, from 8am to 10pm EST. 1/2

[Fido @Fidomobile]

@itsphoniie Hi there! Fido Roam resets daily after 11:59pm Eastern, regardless of what country you are in.

[Fido @Fidomobile]

@AJKuinckas72 If you set up a callback, one of my colleagues will get in touch with you to ensure that we send you the correct phone model. - Brigitte 2/2

[Fido @Fidomobile]

@AJKuinckas72 Hi Anthony! I am sorry see that you have received the wrong phone model. ☹ If you need to speak with someone from our Customer Care team, it’s all done via the callback option. 1/2

[Fido @Fidomobile]

@RandeepS21716 Hello, we do not have a callback option here on X. You would need to use the callback system. You can schedule a callback by calling *6-1-1. ^tb