Louise Sumner

Marlborough

[Louise Sumner @FifiSumner]

@stayforlong @CitizensAdvice @georgiagxxx @RefundProject @UKSFO @AliceEmilyRosee please see the reply....

[Louise Sumner @FifiSumner]

I’m looking into a refund for my daughter who booked a summer20 holiday with @stayforlong and took out insurance with them via the @refundproject. She’s been told she can’t get a refund for the hotel. Has anyone else found they’re in the same position? #fraud

[Louise Sumner @FifiSumner]

@stayforlong @CitizensAdvice @georgiagxxx @RefundProject @UKSFO Thank you for contacting me, I presume you will contact directly? I now have more facts and information about the refund. Plus have the ‘insurance’ company @refundprotect you recommend to your customers from @CompaniesHouse #holidayfraud #holidayrefunds

[Louise Sumner @FifiSumner]

@CitizensAdvice @georgiagxxx @stayforlong @RefundProject @UKSFO Thank you this is what we need, looks like I’m not alone let’s hope @stayforlong will be in contact and offer the refund. #DoTheRightThing #holidayfraud

[CitizensAdvice @CitizensAdvice]

@FifiSumner @georgiagxxx @stayforlong @RefundProject @UKSFO Hi Louise, you can find our consumer advice here https://t.co/TjUQXUudMS or you can speak to one of our friendly consumer advisers on 0808 223 1133 (Mon - Fri 9am-5pm). More here https://t.co/BzfDdrf1D0. Hope that helps! ^Cara

[Louise Sumner @FifiSumner]

@georgiagxxx @stayforlong @RefundProject There’s many of us in the same position, I’m following it up for my daughter who’s too busy working... she’s a newly qualified nurse, so got a lot on her hands. Will contact the @CitizensAdvice and @UKSFO I’ll let you know how I get on.... I’ve got time & won’t let it go!!

[Georgia Gregory @georgiagxxx]

@FifiSumner @stayforlong @RefundProject I have been told by @stayforlong that I am getting refunded for my hotel that was booked for June. 7 months later and still haven’t got the money. When I ask them they say it’s processed just need to wait for the money. LIES!!!!! They are obviously not refunding us!!! Disgusting!

[Louise Sumner @FifiSumner]

@pehkes @APHParking Same here, two vouchers to use ..... but cant use them at Bristol which was where my original bookings were.... not a response via email or phone, ITS BEEN 4 MONTHS!!! No complains team, I think there needs to be a dedicated department given all the remarks I’ve read online.

[Bev @Bevvyb5]

@JuliaCumberlege @IMMDSReview @UKHouseofLords Thank you so much @JuliaCumberlege @IMMDSReview for your empathy , kindness & compassion , our voices have finally been heard .
I am beyond proud to be part of the @MeshCampaign team working with truly inspirational women .
#FirstDoNoHarm

[mesh madness @efitz65]

#FirstDoNoHarm @RobinSwannMoH @mlchealth
All nine recommendations put forward by @IMMDSReview MUST be implemented in #NorthernIreland. We won’t stand for anything less. Too many lives ruined.

[Louise Sumner @FifiSumner]

@JuliaCumberlege Thank you so much, we can now be taken seriously #FirstDoNoHarm

[Julia Cumberlege @JuliaCumberlege]

None of this would be possible without the tireless work of patient groups, whose bravery in coming forward with their stories and in many cases advocating on behalf of others who have experienced similar hardships, has been truly exceptional. #ReviewReports #FirstDoNoHarm 2/2

[Louise Sumner @FifiSumner]

Pleased to see that the girls in Marlbs MV are going to be protected. It must have been a tough week and hard decision. Looking forward to poping in and see some gorgeous clothes and friendly faces in the future 😊#Responsibleretailing #MintVelvet @bever1ey_jane @sarahdixon297

[Louise Sumner @FifiSumner]

Unbelievable #CustomerExperience from @ZARA_Care have been told the fault on my dress was caused by me ripping or faulty washing. #worntwice when I called @ZARA back they hung up on me #LeapDay2020

[Leona Stott @leonastott]

@ZARA_Care why is your customer care whatsapp team telling me it will take 1-2 days for a manger to call me! your tellinge you have no managers working today your most probable busiest day of the week!

[Leona Stott @leonastott]

@ZARA_Care your customer service leaves a lot to be desired!!

[Alison Doggrell @allyd2577]

So @ZARA_Care & @ZARA take no responsibility for their errors and continually blame their customers.....by far the worst customer service ever received!

[meganwillsx @meganwillsx1]

@ZARA_Care @ZARA SHAMBLES! PISS TAKERS! UNHELPFUL! COMPLETE WASTE OF TIME! NO CUSTOMER SERVICE SKILLS! BOX STANDARD ANSWERS WHICH DO NOT RESOLVE PROBLEM! INSULT YOU WITH FREE DELIVERY ON NEXT ORDER.. THERE WONT BE A NEXT ORDER! HANG UP ON CUSTOMERS WHEN YOU ASK FOR THEIR NAME!

[Alison Doggrell @allyd2577]

Still waiting for @Zara or @Zara_Care to contact me after my escalated complaint.....first class customer service this is not!

[Louise Sumner @FifiSumner]

@MeliaHotelsInt We’re currently on our first morning at Jardines del Teide Tenerife and was expecting a 5* hotel after staying in Gran Meliá Isora and in Palma previously.Trying not to feel disappointed but can’t quite imagine staying and eating here for the next 10 nights.