FightBack Against Virgin Media

Here to help people that have struggled with the abysmal Virgin customer service.

[FightBack Against Virgin Media @FightbackVirgin]

@laurxn97 @virginmedia @virginmedia Why are you claiming your internet is 99.96% reliable? That's very wrong. Negative 99.96% is probably more accurate. Stop trying to fool people.

[FightBack Against Virgin Media @FightbackVirgin]

@tets29 @virginmedia Typical Virgin Media. They won't deal with faults and problems but still want that monthly direct debit payment.

[FightBack Against Virgin Media @FightbackVirgin]

@virginmedia @CraigRyan1986 Stop saying sorry. Its just a typed word to you. You are NOT sorry for anything. If you was, 99% of these tweets would not exist. Stop using fake terms to deal with people paying YOU money.

[FightBack Against Virgin Media @FightbackVirgin]

@badassscotsman @virginmedia I can't say that surprises me Jim. Complaints are not dealt with properly with Virgin. @Ofcom Need to take a serious look at how Virgin Media deals with things.

[FightBack Against Virgin Media @FightbackVirgin]

@DubtricksGaming @virginmedia That is VERY incorrect. Who told you this? It's on their own terms and conditions on their website. Don't be fooled by their lies. They are awful for it.

[FightBack Against Virgin Media @FightbackVirgin]

@kferg83 @virginmedia Hey.. @SkyUK What can you offer here?

[FightBack Against Virgin Media @FightbackVirgin]

Another example of why the customer service does NOT exist at Virgin Media.

[FightBack Against Virgin Media @FightbackVirgin]

@DubtricksGaming @virginmedia if you upgraded because your contract was ending then i would imagine you agreed a new one & would have a 14 day cooling off period.

[FightBack Against Virgin Media @FightbackVirgin]

@Heyydemonss @virginmedia Best thing you can do is leave. You'll probably be waiting at least another hour on the phone, Or it will just suddenly cut off and you would of wasted all that time. Virgin are crafty and cutting people off in the queue

[FightBack Against Virgin Media @FightbackVirgin]

@virginmedia @Cavaboyz This Virgin bot is not sorry. They just sit there and copy / paste replies while laughing at customers problems.

[FightBack Against Virgin Media @FightbackVirgin]

@DubtricksGaming @virginmedia I'll help you with the answer Craig. Did you start a new contract when you made the changes?

[FightBack Against Virgin Media @FightbackVirgin]

@virginmedia @DubtricksGaming Tut tut!!!! VIRGIN MEDIA, Answer the customers question! Why would you flat out ignore it? Is there a cooling off period when a customer changes package?

[FightBack Against Virgin Media @FightbackVirgin]

@badassscotsman @virginmedia Have you logged a complaint with them?

[FightBack Against Virgin Media @FightbackVirgin]

@virginmedia @gigglemal Busy in the evening @virginmedia Your phone lines are clogged ALL day. Not just in the evenings. Stop lying to customers!!

[FightBack Against Virgin Media @FightbackVirgin]

@ConnorHerd88 @virginmedia It is what you want Virgin, Slow everyone's speeds down and profit from it. Connor, register this with ofcom scheme, if Virgin fail to meet the guaranteed speeds after 30 days monitoring you have the right to end your contract without penalty. Virgin won't tell you this.

[FightBack Against Virgin Media @FightbackVirgin]

@badassscotsman @virginmedia Speed issues again @virginmedia? Jim, register this with ofcom scheme and if after 30 days monitoring they can't meet the guaranteed speeds you can leave contract early without fee.

[FightBack Against Virgin Media @FightbackVirgin]

@kash1504 @virginmedia No problem, Kellie :)

[FightBack Against Virgin Media @FightbackVirgin]

@virginmedia @skmum83 Kim,
Be sure to check that virgin are meeting the guaranteed speed offered with your broadband. If they don't upon 30 day monitoring they must let you leave your contract without penalty.

[FightBack Against Virgin Media @FightbackVirgin]

@virginmedia @kash1504 Kellie,
If you have any speed issues with your broadband you may be able to use the ofcom scheme to leave your contract early. Might be worth checking if they are meeting the guaranteed speeds advertised.

[FightBack Against Virgin Media @FightbackVirgin]

@Asifiqb17137228 @virginmedia @virginmedia What level of service do you aim to provide then? Because this seems quite the normal level of service for anyone connected with Virgin Media.