Firmstep

Firmstep is now Granicus. Find us at @GranicusUK and check out our new govService solution

[Granicus UK @GranicusUK]

One week until #UKSUMMIT2020! Don’t miss out! https://t.co/IBCpYwOEr2

[Firmstep @Firmstep]

@YesImJack Hi Jack, I'll get our Scottish lead to get in touch and send this over :)

[Firmstep @Firmstep]

Over 2 million Scottish citizens use our technology. Come and visit our stand at #lgtcdscot to find out more

[Faye Hedden @fheds2000]

Interesting to catch up with @Firmstep and @GranicusUK today at #lgtcdsw

[We are Lean and Agile @Leanandagile]

Really love the sentiment small but smart it really does sum up what @Teignbridge have achieved #lgtcdsw

[Faye Hedden @fheds2000]

Very impressed with @Teignbridge’s digital transformation to improve waste & recycling services #lgtcdsw

[Nick Hill @psfnick]

Love the #SouthWest #localgovdigital massive. Majority of them turned up 30 mins before registration. #lgtcdsw

[Mark Nicholson @MjNic14]

Great to be here in Exeter Racecourse supporting #lgtcdsw . Come and talk to us about your future digital engagement and targeted communications! @GranicusUK @Firmstep

[Digital Self Service in Housing Conference 2023 @SelfServDigital]

Great to hear from Ryan of @optov about working with @Firmstep to create an online application form for customers applying for a new home 🏘️

[Matt Johnson @MafJohnson]

Hilary James is up now at #lgtcdyh talking about digital transformation and customer/citizen comms and engagement in #localgov

[Firmstep @Firmstep]

Hilary Jones discussing customer centric councils and multi-agency working #lgtcdyh #localgov #DigitalTransformation

[Firmstep @Firmstep]

@adrianshort @SuttonCouncil @WhatDoTheyKnow Hi Adrian, our CRM does accept cases by email

[Firmstep @Firmstep]

Councillor Graham Turner and Terence Hudson from @KirkleesCouncil, one of the most digitally ambitious councils we know discussing their vision and how they can reach it #LIDT

[Firmstep @Firmstep]

International ultimate frisbee commentator and superstar DJ @tomstyles talking about his other life. Introducing 5 ways senior leadership can help digital innovators be more successful. #LIDT

[Firmstep @Firmstep]

@kay_oflaherty talking about what sets @Teignbridge apart - a small but smart council #LIDT #DigitalTransformation

[Firmstep @Firmstep]

'Give the citizen the information upfront and avoid the need for contact' Natasha Tewkesbury talking about eradicating unnecessary contact #LIDT

[Firmstep @Firmstep]

Natasha Tewkesbury of Hastings Council discussing the work they have done to create a 'customer centric culture's #LIDT #CustomerExperience

[Firmstep @Firmstep]

What does customer insight mean to you. Question by Cheryl which has generated lots of different answers - #data #intelligence #knowledge #feedback being the top answers #LIDT

[Firmstep @Firmstep]

Cheryl Duggan from @DurhamCouncil discussing how they collect and act on customer insight to improve their service #LIDT #DigitalTransformation #data