Digital Self Service in Housing Conference 2023

We are returning in 2023! If you have any ideas about themes or locations for our conference, contact us on [email protected]

[Digital Self Service in Housing Conference 2023 @SelfServDigital]

After yet another successful event, we'd just like to say a massive thank you to all of our speakers, staff and delegates who made it a special day, talking about some very important topics within the sector! Now, to decide if we're having a #DSSC20? 😉 #UKHousing #DSSC19

[Digital Self Service in Housing Conference 2023 @SelfServDigital]

@Doove71 Looking forward to it!

[Digital Self Service in Housing Conference 2023 @SelfServDigital]

The Digital Self Service in Housing Conference is going to be returning in 2021! Although we would love to be hosting the event this year, the times are not on our side, so thought it would be best to hold off until 2021. #DSSC21 #ukhousing

[Digital Self Service in Housing Conference 2023 @SelfServDigital]

We're looking forward to seeing how the housing sector moves forward our digital self service and what topics we can approach in 2021! Also, if you have any ideas for venue or location, we would love to hear! Please email us at [email protected] 👍 #UKHousing

[Digital Self Service in Housing Conference 2023 @SelfServDigital]

Great news! Thanks to everyone who attended the conference this year and contributed to this 🙌 #UKHousing #DSSC19

[Active Housing @activehousinguk]

Great to see our donation from @SelfServDigital to the @AnthonyNolan charity is paying off, another 12 potential donors added to the stem cell register!

[Digital Self Service in Housing Conference 2023 @SelfServDigital]

@OliPBDigital @WeAreLiveWest You delivered a great talk Oli, thank you! 👏

[David Chatterton @Daveysee]

Great start from @3C_Consultants_ Colin Sales #burningplatform #dssc19

[David Chatterton @Daveysee]

Testing with the customer in mind #DSSC19

[Ｔｏｎｙ Ｓｍｉｔｈ ＡＣＩＨ #SocialHousing @HousingITguy]

@EMX40 @activehousinguk Spot on Emma, good self-serve design feedback & suggestions are gold dust, to achieving practical channel shift 👍

#DSSC19

[Andy Swidenbank @AndySwidenbank]

Interesting section on UX - something Housing needs to get much better at imo. I’m sure @OmarHafod and team have some good ideas on this. #DSSC19

[Ｔｏｎｙ Ｓｍｉｔｈ ＡＣＩＨ #SocialHousing @HousingITguy]

Great to hear your Radian Journey at #DSSC19 this afternoon

[David Chatterton @Daveysee]

“Alexa, what time is my repair appointment” #DSSC19

[Emma Morrison @EMX40]

Self-service is the way ahead and creates a better #CustomerExperience but Ryan Ward from @Optivo says we must also be aware of the (few) drawbacks #DSSC19 #DigitalHousing #SocialHousing

[Ｔｏｎｙ Ｓｍｉｔｈ ＡＣＩＨ #SocialHousing @HousingITguy]

‘Constant Delight’ - not anything to do with Tantric sex

More to do with having something workable in #SocialHousing from iteration 1, from zen master of Customer Insight, Home Group’s Karl Dickman #DSSC19

[Barry Shields @Barry_GPHG]

Great insight from @Rich_HSHomes about using Alexa for customers and making support available 24/7, and using this feedback to improve customer service #DSSC19

[Ｔｏｎｙ Ｓｍｉｔｈ ＡＣＩＨ #SocialHousing @HousingITguy]

@Barry_GPHG Great sandwiching some Kool and The Gang, between getting your #SocialHousing rent balance & logging a repair.

Should be almost mandatory IMHO

#DSSC19 #Alexa #SelfService

[Barry Shields @Barry_GPHG]

Voice input will overtake keyboard input for customer services over the next 5 years says Colin from 3C #DSSC19

[Emma Morrison @EMX40]

Customer research is essential in the UX design process but don’t ask for suggestions if you’re not going to do anything with them or you risk losing their trust says Camilla Busbridge from @activehousinguk #DSSC19 #UX #CustomerExperience

[Thomas Potter CIHCM @tompotter85]

#StopCollaborateAndListen 👍🤣💯
Got lots of food for thought today thanks @SelfServDigital and thanks to all the great speakers #DSSC19