Top Tweets for #DSSC19
After yet another successful event, we'd just like to say a massive thank you to all of our speakers, staff and delegates who made it a special day, talking about some very important topics within the sector! Now, to decide if we're having a #DSSC20? 😉 #UKHousing #DSSC19
#StopCollaborateAndListen 👍🤣💯
Got lots of food for thought today thanks @SelfServDigital and thanks to all the great speakers #DSSC19
Feel your customers’ painpoints, collaborate and listen, and iterate - three key user experience principles to live by from Karl Dickman, UX guru with @homegroup #DSSC19 #CustomerExperience #SocialHousing
Feel your customers’ painpoints, collaborate and listen, and iterate - three key user experience principles to live by from Karl Dickman, UX guru with @homegroup #DSSC19 #CustomerExperience #SocialHousing
@SelfServDigital @ianlever_CPI Really interesting thoughts around IoT and custoner services to our customers and how we can start to predict and be proactive rather than reactive #DSSC19
Last talk of the day! @ianlever_CPI providing really interesting analysis on IOT devices and ensuring we embrace the latest generation of technology users 👨💻👩💻 "the tools are there but we're still trying to deliver a typical reactive model" #DSSC19 #SocialHousing
@radiangroup's @SheilaJStarr taking about implementing Microsoft Dynamics in housing and having a company wide way of tracking contact with customers. Very engaging talk, some would even say dynamic 😉 thanks Shelia for your insights! #DSSC19 #ukhousing
Fantastic conversation about putting customers and users at the heart of any digital journey design from Karl Dickman @SelfServDigital. Highly engaging and very informative Great imagery, stop, collaborate and listen #dssc19 #listentocustomers #customercentric
Particularly inspired by the discussions about customer centric design and the importance of User Experience and testing.
Karl from @homegroup, quoting Vanilla Ice: Stop. Collaborate and listen.
#DSSC19
Karl Dickman from @homegroup is speaking now about how UX is the key thing to get right as a product manager and aiming to deliver something that is valuable, usable and feasible utilising user centric design. Great stuff! ✔️ #DSSC19 #ukhousing
Loving hearing from Yarlington's Ellie and Andy at #DSSC19. Their My Housing Application which was delivered in July 2019 has already processed 157 applications and 60% of lettings started online in September! 👍 Can't wait for the next phase of the project! #ukhousing
Both @yarlingtonhg and @optivohomes have some impressive demos of paper-free sign up processes. #downwithpaper #DSSC19
@SelfServDigital very excited by @yarlingtonhg journey in their digital journey. Should be very proud of the hard work and success that has been achieved. Great way to demo successful digital experience in housing and enhanced customer experience #dssc19 #digitalonboarding
Tonight Matthew I'm going to be James Massey #DSSC19
Charles Brooks from 3C Consulting is testing our memory with a quiz on the last 15 years right after lunch! 👏 It's an eye opener seeing how much technology has developed, looking forward to hearing his predictions for the future of housing. #DSSC19 #ukhousing
Chris Masey from @awscloud shares his controversial thoughts on #selfservice in #SocialHousing - ‘reduce costs’ shouldn’t be your main objective, stop obsessing about automating every process, treat data as an opportunity and harness machine learning - food for thought #DSSC19
"Technology isn't the barrier, it's the way that we think," @MaseyChris is up now at #DSSC19, discussing the origins of Amazon Web Services, the importance of data and machine learning. Great to hear about the culture at Amazon and how they encourage innovation 👍 #UKHousing
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