First Wait - West of England

First Bus. Profits first, passengers last.
Centre of the universe where they aren't #PuttingPassengersFirst
Cancellation experts.
Parody account.

[First Wait - West of England @FirstWaitBSA]

@GatwickExpress your trains are slower than our buses today🙄 ^Kieran

[First Wait - West of England @FirstWaitBSA]

@Kelly__1993 @FirstBSA Here at First Bus, we don't abide by our own Terms and Conditions because who reads them anyway? I certainly didn't pay any attention during my training because I only care about my paycheck. I'm in a nice warm office here in Leeds. -Ellice

[First Wait - West of England @FirstWaitBSA]

@BetterBusSomer

[First Wait - West of England @FirstWaitBSA]

Next time you’re on the bus, why don’t you fill out our complaints form so we can log your negative experience with us?

We will process your complaint and issue our famous copy and paste standard template response.

https://t.co/u1XwHC64Ml

Check out the link above! (if you can)

[First Wait - West of England @FirstWaitBSA]

@83thann3 @AdamBryant_1 @FirstBSA @83thann3

Our buses should never leave timing points early, but we do anyway! Because we’re First Bus. ^Kiki

[First Wait - West of England @FirstWaitBSA]

@BetterBusSomer @SomersetCouncil @FirstBSA @StrodeCollege No don’t be silly. @SomersetCouncil haven’t heard of a “contingency plan”. -Victor

[First Wait - West of England @FirstWaitBSA]

@BetterBusSomer @Linann101 @SomersetBusPart @FirstBSA First Bus, putting passengers first 😊
-Lauren

[First Wait - West of England @FirstWaitBSA]

@AcknowledgeMeX @FirstBusnews Thank you for bringing this to our attention. We are doing everything we can to discourage passengers from travelling on our services so we can justify future cuts. I hope that helps! -Cloe

[First Wait - West of England @FirstWaitBSA]

@BusesOfSomerset

I'm having trouble sending you a DM about my query. Please could you follow me so I can DM you? -Lauren

[First Wait - West of England @FirstWaitBSA]

@BetterBusSomer @ClairedeSully (2/2) Please rest assured at First Bus we are doing everything we can to ensure our customers have the best experience possible so look out for our Bath City branded tow truck coming to tow away your car so you can appreciate just how amazing our buses are. -Alex

[First Wait - West of England @FirstWaitBSA]

@BetterBusSomer @ClairedeSully Hi Claire, I'm sorry to hear that you're fully aware of the issues with the buses in Bridgwater yet haven't done anything to improve them! This is certainly not the experience we want our passengers to have. (1/2)

[First Wait - West of England @FirstWaitBSA]

@BetterBusSomer @BusesOfSomerset It isn't a one off either! What's the difference between Somerset and Norfolk anyway? They're all places we haven't heard of here in Leeds. ^Kiki

[First Wait - West of England @FirstWaitBSA]

@BetterBusSomer @BusesOfSomerset @FirstBSA Everything is wonderful for Claire Sully as she probably hasn't used a bus for decades. She can drive around in her car diminishing the local air quality and causing increased congestion for the few buses that do exist. -Gee

[First Wait - West of England @FirstWaitBSA]

@BetterBusSomer @BusesOfSomerset It’s only a 10 minute walk. It’s not as if people needing those facilities can’t walk is it? Some exercise will do them well. -Victor

[First Wait - West of England @FirstWaitBSA]

@BetterBusSomer Oh and then don’t forget to double check the PDF timetables as those also sometimes have mistakes in them.

For your utmost convenience, we will always tell you our timetables are correct, even if they’re wrong.

Putting our passengers first on every journey.

^Kiki

[First Wait - West of England @FirstWaitBSA]

@BetterBusSomer Bus Travel has never been easier with our app! No need for bus stop timetables when you can simply put in where you’re going from and to and cross check the PDF timetables to check we haven’t put the wrong times like we usually do. Told you it’s simple! -Gee

[First Wait - West of England @FirstWaitBSA]

@CusServiceHelp @BetterBusSomer We don't use any of our electric buses in Somerset so we told Somerset Council to reject this project and give more money to us instead. And as we all know, Somerset Council always do as we tell them to. I hope that helps! -Victor

[First Wait - West of England @FirstWaitBSA]

@BetterBusSomer @CusServiceHelp @SomersetBusPart @FirstBSA @83thann3 Hi there, I've consulted my resources and it shows the road closure in question is still ongoing. See the post attached for further information. ^Beth
https://t.co/oqQab6HGI4

[First Wait - West of England @FirstWaitBSA]

@BetterBusSomer @SomersetBusPart @BusesOfSomerset @GWRHelp Hi there! Bear with us, we do all live in Leeds and so aren't familiar with the spelling of your weird towns down south. And as we work from home, we do have netflix running in the background so can't say we're paying our full attention! -Ashton

[First Wait - West of England @FirstWaitBSA]

Indeed, we were going to do this but then @SomersetBusPart kicked up a conundrum and snitched on us to @SomersetCouncil so we had to send buses up that silly hill again! But we'll make sure it's out of the timetable for good come September. -Jessica