Jane Flemmer

[Jane Flemmer @FlemmerJane]

@British_Airways just not good enough BA - waited 8 days & counting for luggage from Heathrow. customer services tell me to go to https://t.co/IpBVE8TssL (which is equally unhelpful) and then cut me off (after holding for 45minutes). I have been robbed of my possessions & no support is available!

[Jane Flemmer @FlemmerJane]

More frustration for @british_airways customers, this time it's systems problems. I am still waiting for luggage from a flight flown over a week ago. And as reported in this news article - no communication from @british_Airways ! https://t.co/69rZMz8MJ7 via @Jersey Evening Post

[Mrs H @jackiehagland]

This is @HeathrowAirport absolute chaos @British_Airways sending people home without their luggage 🤷‍♀️😡 this needs highlighting @BBCNews @itvnews #BritishAirways #Heathrow

[Jane Flemmer @FlemmerJane]

@jackiehagland @TracyAnnO thankyou for tweeting as this is absolutely unacceptable - its been 8 days since I flew with BA and they still haven't located my luggage. I feel as though I have been robbed of my possessions.