Josh Cook | Microsoft MVP

The pilot of Copilot | Microsoft MVP 🏆 | Power Platform Expert 🚀 | low code & AI orchestrator | Autonomous agents work 24/7, are cheaper and smarter than you

[Josh Cook | Microsoft MVP @FlowAltDelete]

BREAKING: Microsoft just dropped the Model Context Protocol (MCP) for Copilot Studio.

No more manual updates, no more endless maintenance—connect once, and your agents automatically stay fresh with real-time updates.

With MCP, building agents just got easier:

⚡ Instant Action: Connect once, stay updated forever. MCP auto-syncs new features straight into your Copilot agents.

🌐 Marketplace Power: Plug into pre-built MCP connectors or craft your own. Your data, your rules, enterprise-grade security.

🚀 Customize & Extend: Full SDK support means zero limits. Build the integrations your business demands.

Stop playing the manual-update game. This is automation without the babysitting.

Microsoft just dropped Model Context Protocol in Copilot Studio. Go leverage it before someone else does.

[Josh Cook | Microsoft MVP @FlowAltDelete]

Microsoft added the Customer Conversation harness, so my harness infographic needed an update.

FOUR options across Copilot Chat’s Agent Builder and Copilot Studio:

> Copilot Chat: Ground employee answers in your organization’s knowledge.

> Standard: Build structured conversations and repeatable business processes.

> GitHub Copilot: Handle complex tasks with planning, tools, file creation and adaptation.

> Customer Conversation: Resolve customer needs across voice and chat, with specialist agents and human handoff.

[Josh Cook | Microsoft MVP @FlowAltDelete]

@rc_says explains the Copilot Apps Managed Runtime.
https://t.co/QtHFEiAApw

[Josh Cook | Microsoft MVP @FlowAltDelete]

AI probably just gets lazy and tired.

[Tony @EnvolDev]

Opus 5.5 has been nerfed? Confirmed 🤯

Everyone was talking about it yesterday, so I tested it myself.

Same prompt. Launch → Oct 3 → today. Worse every time.

And it burns tokens faster. 😱🤦

[Josh Cook | Microsoft MVP @FlowAltDelete]

@IAMERICAbooted Yikes. Good callout!
Admins may need to monitor custom plugins and block anything outside policy.

https://t.co/iyWxcejZKl

[Josh Cook | Microsoft MVP @FlowAltDelete]

With Plugins and Skills expanding across Copilot, I’d be checking this setting NOW.

Microsoft 365 admin center > Agents > Settings > Agent and plugin access

Choose which publishers users can install apps, agents and plugins from:

- Microsoft
- Your organization
- External publishers, with a certified-only option

If you’re responsible for the Copilot rollout, you should know exactly what’s allowed here.

[Josh Cook | Microsoft MVP @FlowAltDelete]

Dataverse: “This component has dependencies.”

Me: “So do I. Please let me delete it.”

[Josh Cook | Microsoft MVP @FlowAltDelete]

@jkd1969 Copilot is great at grabbing the data and making sense of it! 💪

[Josh Cook | Microsoft MVP @FlowAltDelete]

Copilot Studio just got a FOURTH harness.

A dedicated runtime for customer-facing voice and chat agents. An alternative to the standard harness.

Now THIS is what got me excited about Microsoft’s Contact Center Intelligence announcement.

The new Customer Conversation harness brings:

> Generative skills mixed with deterministic topics.
> Specialist sub-agents with their own knowledge and tools.
> Memory and MCP support.
> Built-in handoff to human representatives.

Through Contact Center Intelligence, these capabilities can connect into existing contact centers, including third-party platforms.

Public preview. Agentic capabilities billed through Copilot Credits.

I want to test this with a customer changing their mind halfway through a request, asking an unrelated question, then needing a human.

Keeping that conversation together is where this gets interesting.

https://t.co/jAiJAeTxKX

[Josh Cook | Microsoft MVP @FlowAltDelete]

@ChoppyTech It depends on the features too. Standard harness will be far behind in the coming years.. even months lol

[Josh Cook | Microsoft MVP @FlowAltDelete]

@ChoppyTech I’ll have to check. But honestly, Cowork can do anything: Browser Automation with GPT 6.1 sol, cheap and powerful

[Josh Cook | Microsoft MVP @FlowAltDelete]

Copilot Chat now works INSIDE Outlook shared and delegated mailboxes.

Open the team mailbox.
Open Copilot Chat.

Ask for:

Urgent threads
Customer commitments
Unanswered requests
Draft replies

No account switch.
No mailbox address in every prompt.

Permissions still apply.
Your chat history stays private.

Sending, deleting, flagging and rules are still manual.

Save the prompt below 👇

[Josh Cook | Microsoft MVP @FlowAltDelete]

✨ Review messages received in this shared mailbox since [DATE AND TIME].

Return:

1. Requests requiring a response
2. Explicit deadlines and commitments
3. Customer issues or complaints
4. Messages waiting on someone inside our organization
5. Messages waiting on the sender
6. Informational messages requiring no action
7. Threads where the required action is unclear

For each item, include:

- Subject
- Sender
- Received date
- Required action
- Explicit owner
- Explicit deadline
- Recommended next step

Do not infer an owner, deadline or urgency.

Label missing information as Unconfirmed.

Do not send, move, delete, categorize, pin or flag anything.

After the review, ask me which replies you should draft. ✨

[Josh Cook | Microsoft MVP @FlowAltDelete]

@ChoppyTech For me, it’s native Work IQ, the shared plugin/skill ecosystem, and Copilot Credits.

[Josh Cook | Microsoft MVP @FlowAltDelete]

Copilot Code is coming!! Get READY 👀

The Frontier controls are already showing up in the M365 admin center.

LETS GOO!!

GitHub connections, business context, agent execution, automatic approvals.

I expect a LOT of people to build their first internal app with this.

Who needs a Day 1 guide?

[Josh Cook | Microsoft MVP @FlowAltDelete]

@mrlnonai Good feedback. I’ll also submit this as feedback!

[Josh Cook | Microsoft MVP @FlowAltDelete]

@PlanetParker That actually looks pretty good 🤯

[Josh Cook | Microsoft MVP @FlowAltDelete]

@sapanpatel2030 @pswider App builder moved to the App skill / Copilot Managed Apps.

[Josh Cook | Microsoft MVP @FlowAltDelete]

@wearsy @surface You got me there 😂

[Josh Cook | Microsoft MVP @FlowAltDelete]

What dock works with @Surface Laptop Ultra?

[Josh Cook | Microsoft MVP @FlowAltDelete]

@wearsy @surface 😐 Not for me haha.

[Josh Cook | Microsoft MVP @FlowAltDelete]

@365EDUBI What’s the Teach App?

[Josh Cook | Microsoft MVP @FlowAltDelete]

Just spotted Education for Cowork. Created by Microsoft. 👀

The plugin lists skills for:

> Accessible learning materials
> AI rollouts across schools
> Classroom discussion insights
> Accreditation evidence

Plus governance reviews, substitute packs and policy rollouts.

The recurring work behind running a school is a HUGE target for agents.

This week is all about plugins 🔌

[Josh Cook | Microsoft MVP @FlowAltDelete]

@jkd1969 @nicbstme

[Josh Cook | Microsoft MVP @FlowAltDelete]

@sapanpatel2030 @pswider - Copilot Chat (Agent builder)
- Copilot Studio Standard
- Copilot Studio GHC (GitHub Copilot)
- This new Contact Center Intelligence