FlyScoot

A great trip starts with a great flight.

[FlyScoot @flyscoot]

@skystarodc Hi Shahul, kindly PM us your 6 digit booking number for us to check further. Thank you.

[FlyScoot @flyscoot]

Hi Shahul, we are happy to hear that you will be travelling soon. As visa processes and decisions are carried out by the local authorities, we are unable to advise you on visa requirements. We strongly advise you to contact the nearest local consulate or embassy for further details. Please ensure that you are in possession of valid travel documentation and entry requirements*, e.g. visa, have been fulfilled for all points of travel, including the country or countries you are visiting. Thank you.

[FlyScoot @flyscoot]

@JeddahRaees Hi, thank you for reaching out to us. We have replied to you via DM. Thank you.

[FlyScoot @flyscoot]

Hi, thank you for reaching out to us. Kindly PM us your 6-digit booking reference number, together with your query so that we may assist you better.

Gentle reminder: as this isn’t a live chat, our response may take a little time. If you need immediate assistance, feel free to reach out to our friendly live chat or call center agents here: https://t.co/v7Q5DmBJSc

[FlyScoot @flyscoot]

【🇯🇵 日本限定 / JAPAN ONLY】
✈️ ただ今セール開催中！
#GottaScootTuesdays で、お気に入りの街へ出かけよう。
運賃は18,400円〜*。シンガポール、ブリトゥン島、ペナン、パースなど、次の旅はスクートで決まり！
このセールは 7月1日 23:59まで。お早めに！
👉今すぐ予約: https://t.co/AjxFBHx4qx

*このセールは、大阪（関西）出発便のみ対象となります。
片道、諸税等込み。諸条件が適用されます。

🛫 Sale fares are here! Fly to your favourite cities with #GottaScootTuesdays! With deals starting from JPY18,400*, Scoot to your next holiday in Singapore, Belitung, Penang, Perth more! Psst... these fares will last till 1 Jul, 2359h.
👉Book now: https://t.co/AjxFBHx4qx

*Sale is available out of Osaka only.
One-way, taxes included. Terms and travel periods apply.

[FlyScoot @flyscoot]

Hi there, thank you for reaching out to us. Kindly note that passengers travelling on Scoot can purchase up to 40kg of baggage allowance per person during web check-in (https://t.co/NjhS43wVBy), or via Manage My Booking (https://t.co/A4cim0ybWf) at least 3 hours before your scheduled flight departure.

Each passenger can check in up to 15 pieces of checked baggage and each piece of baggage must weigh less than 32kg as it is subject to occupational health and safety requirements. The total linear dimensions must also not exceed 158cm (total sum of the depth, width and length). You may refer to our website (https://t.co/rl0lN2epMo) for more information. Hope this clarifies, thank you.

[FlyScoot @flyscoot]

We've landed in Pontianak! Explore rich cultural gems, scenic waterfront views and a thriving kopi culture in the Equator City. Let's get Scootin'! ✈️

[FlyScoot @flyscoot]

@alwaysjaekyu Hi Jing, thank you for getting in touch with us! We’d love to help you out. Could you please send us a private message with your 6-digit booking reference number and your query? This will help us assist you more effectively. We look forward to hearing from you soon!

[FlyScoot @flyscoot]

@ChefVarunU Hi Varun, we are sorry to hear about your experience. Kindly DM us the booking reference number so that we may assist you better. Thank you.

[FlyScoot @flyscoot]

@EvanSmithed Hi there, we are sorry to hear about the less-than-pleasant experience. We appreciate the time taken to share your valuable feedback and will relay your important comments to the relevant team for review. Thank you.

[FlyScoot @flyscoot]

Hi jing, may we check if you have made a report at the Lost and Found Office at the arrival airport? You may use the report filed to check the status of your delayed baggage via our website (https://t.co/KluDnmQYAb). Alternatively, PM us the Property Irregularity Report (PIR) Form, together with the booking reference number, for us to assist you further.

If you need immediate assistance, feel free to reach out to our friendly live chat or call center agents here: https://t.co/v7Q5DmBJSc Thank you.

[FlyScoot @flyscoot]

Hi Jing, we’re sorry to hear about the inconvenience you’ve experienced.

Please proceed to make a report at the Lost and Found Office at the arrival airport. You will need to complete a Property Irregularity Report (PIR) Form. For delayed baggage, the arriving station will contact you once the baggage is found. If we are unable to locate the bag within 14 days of arrival, it will be deemed as lost and you may proceed to submit a lost baggage claim through the Baggage Claims Portal (https://t.co/nduqJLMnW9).

For more information on baggage claim procedures, you may also refer to our Scoot website (https://t.co/HSwwBpQAP6). Please note that you may change your preferred language via the website.

We hope this helps, thank you.

[FlyScoot @flyscoot]

@TSGR_123 Hi there, thank you for reaching out to us. If you need immediate assistance for the booking, feel free to reach out to our live chat or call center agents here: https://t.co/YTejncVjvH

[FlyScoot @flyscoot]

Hi Frank, we apologise for any inconvenience caused by the flight schedule change. While these changes may be necessary for safety or operational reasons, we understand that they can be frustrating. We’re committed to minimizing schedule disruptions and hope to have the opportunity to serve you better in the future. Thank you for your understanding and patience.

[FlyScoot @flyscoot]

@fireopal82 Hi there, thank you for getting in touch with us! We’d love to help you out. Could you please send us a private message with your 6-digit booking reference number? This will help us assist you more effectively. We look forward to hearing from you soon!

[FlyScoot @flyscoot]

@Tekotekayam Hi there, for further assistance with the booking, you may reach out to our call centre or live chat agents here: https://t.co/YTejncVjvH Thank you.

[FlyScoot @flyscoot]

@dimantanin Hi there, thank you for getting in touch with us! We’d love to help you out. Could you please send us a private message with your 6-digit booking reference number and your query? This will help us assist you more effectively. We look forward to hearing from you soon!

[FlyScoot @flyscoot]

@JPMasters Hi there, thank you for getting in touch with us! We’d love to help you out. Could you please send us a private message with your 6-digit booking reference number? This will help us assist you more effectively. We look forward to hearing from you soon!

[FlyScoot @flyscoot]

Hi there, we're sorry to hear about that. Kindly be informed that according to the respective country entry regulations; all visitors must present a passport with at least six months validity on the date of travel, and all required travel documents to enter the countries based on your destination.

We strongly encourage you to obtain the latest list of required documents from the respective embassies or consulates. Scoot will not provide a refund on the unused ticket if a passenger is refused carriage due to an entry requirement issue.

You may also refer to here: https://t.co/0kJ8cotjsO.

Thank you.