Fon Customer Care

Any question about Fon products & services? Just let us help! 9am-6pm Mon-Fri (GMT+1). Spanish Holidays Excl. + info:

[Fon Customer Care @FonCare]

@GabrielJabinet Sorry to hear! Pls follow us back and DM your username so we check it out! Will follow up via DM to avoid character limit. Thx!

[Fon Customer Care @FonCare]

@KennethHeal1 Please download the documentation for your device. Firmware upgrade instructions can be found within!

[Fon Customer Care @FonCare]

@KennethHeal1 You can find more info (and firmware instructions) here: https://t.co/IOUaDddeny

[Fon Customer Care @FonCare]

@ChuankunD Sorry to hear. You can find troubleshooting info at https://t.co/H3MBbXHmX4 If you're still having difficulties, please submit a support ticket so we can help you out with this! - Fon

[Fon Customer Care @FonCare]

@ChuankunD In case the issue is cookie or loop-related, please disconnect from the signal and remove it from your list of available networks, delete all cookies and temp files, close all browser windows, and try again. This time it should work. If it still persists, please sen...

[Fon Customer Care @FonCare]

@pegasus2302 Please send an e-mail to [email protected] Thanks!

[Fon Customer Care @FonCare]

@OuftiDave just followed back. please DM your account info so we can check and help you out. Thx

[Fon Customer Care @FonCare]

@OuftiDave hmm, could be a temporary malfunction. Looks online now https://t.co/OzEPgblbRh If you meant the captive portal, please DM your account info so we can check and get back to you, avoiding char limit! Thx!

[Fon Customer Care @FonCare]

@sonyfony briefly, the agreement between BT and FON was not renewed and this partnership has ended, hence the closing down of the Fon portal.

[Fon Customer Care @FonCare]

@sonyfony Pls follow us back and DM your username so we check it out! Will follow up via DM to avoid character limit. Thx!

[Fon Customer Care @FonCare]

@L_Temple_Adeoye Sorry to hear! Pls follow us back and DM your username so we check it out! Will follow up via DM to avoid character limit. Thx!

[Fon Customer Care @FonCare]

@Thorpey8711 Sorry to hear! Pls follow us back and DM your username so we check it out! Will follow up via DM to avoid character limit. Thx!

[Fon Customer Care @FonCare]

@debbiespellman sorry to hear about that. We will be replying back with more details about the issues and your refund via your inbox. Thanks!

[Fon Customer Care @FonCare]

@roodeluca Hi Rodrigo, we have received a notification that you would like a refund from a Fon pass bought. Please send your email/fon account and we will check it for you.

[Fon Customer Care @FonCare]

@kingrob32 Sorry to hear! Pls follow us back and DM your username so we check it out! Will follow up via DM to avoid character limit. Thx!

[Fon Customer Care @FonCare]

@ntemposd Sorry to hear! Pls follow us back and DM your e-mail address so we can check it out! Will follow up via DM to avoid character limit. Thx!

[Fon Customer Care @FonCare]

@ageofboredom Hi, we are sorry for that please follow us back and DM your account/email and we will check it for you

[Fon Customer Care @FonCare]

@Sander_Eek Hi, we are sorry for that. Please follow us back and DM your account and we will check it for you.

[Fon Customer Care @FonCare]

@emmamaryS Hi Emma, we are following you now.

[Fon Customer Care @FonCare]

@Richie_Valens Sorry to hear! Pls follow us back and DM your username so we check it out! Will follow up via DM to avoid character limit. Thx!