After 5 years of serving Canadians, weβre sorry to say that weβre closing our doors. π€ Our last day will be May 11, 2020. Itβs been an incredible ride, weβd like to thank our riders, restaurant partners, and customers for the support over the years. π #foodora
@pandersen Hi Paul, sometimes when demand is greater than we can manage we have to temporarily suspend service. Rest assured weβre delivering through to the end of day May 11.
@martaaw93 Hello Marta! Thank you for contacting us. We may temporarily suspend ordering in an area to prevent further delays if we're experiencing a high order volume at the time. Our apologies for any inconvenience caused in the meantime!
@stepru Hello Stephane! Thank you for contacting us! We're sorry for any delays with your order. Can you please send us a request at [email protected] with your order code and we'd be happy to review the delay.
@TravelingRachie We are very disappointed to hear of this. Thank you for bringing this to our attention. We have reported this to our Rider Management team so they can send a message to all couriers and drivers in this zone, to prevent this from being a repeat issue. Apologies!
@owenmaxwelll Hey there! We are sorry to hear of this. Could you send us a Direct Message confirming the city you are in ? We are happy to take a look!
@curtispriest Hi there, we apologize for this inconvenience! At this time, are you able to send us an email to [email protected] so that we may look into this further?
@SolisDF Hi there, we sincerely apologize for the inconvenience! At this time are you able to email us at [email protected] so that we may look into your order and address the courier?
@PowerPants72 Hi there, we apologize for the delayed response! Are you able to send us an email to [email protected] so that we can look into this further for you?
@MrNathenScott Hello Nathen, We're sorry to hear your area has been temporarily closed. This occurs when a delivery zone is flooded with an unexpected large number of orders. In order to prevent upcoming orders from being severely delayed and arrive warm and fresh.
@IanN_Van Safety is our highest priority and we expect our delivery partners to uphold our safety standards. This was a breach of our standards and for that, we sincerely apologize. The team will follow up with the rider to ensure this situation does not happen again.
@RebecaMacKinnon Hi there! We are sorry to hear your order has been cancelled. Could you send your order code to us via DM or at [email protected] ? We are happy to assist !