Amy Ely

[Amy Ely @Fordie1480]

@easyJetholidays Funnily enough not with the right answer. You say be there 2hrs before. WE WERE. But I question if we arrived 3/4hrs before and delays with baggage we would still be where we were. Paying for a new flight. @BBCWatchdog @BBCNews @MartinSLewis @RipOffBritain20 @AirlineDispute

[Amy Ely @Fordie1480]

Yet again @easyJetholidays @easyJet your outcome is unbelievable, is it normal to be queuing for nearly 2hrs just to check a bag in, and your saying we’re denied board but why do you think we were. Email/letter pending to @AirlineDispute. @MartinSLewis can you help?

[Amy Ely @Fordie1480]

@BristolAirport Thank you Aron we have.

[Amy Ely @Fordie1480]

@easyJet why is your complaints procedure so diabolical. Let me break it down for you. We arrived for our flight 2hrs before as advised, the queue to just check our bags in was nearly out the door @BristolAirport.

[Amy Ely @Fordie1480]

@easyJetholidays @BBCWatchdog @Ryanair @easyJet Hi Tracy @easyJetholidays this was a package holidays but your complaint about flights was same form online for both flights only or holidays

[Amy Ely @Fordie1480]

@BBCWatchdog @Ryanair @easyJet @easyJetholidays I suggest you read this

[Amy Ely @Fordie1480]

So how is this OUR FAULT AND OUT OF POCKET DURING THESE HARD TIMES. @BBCWatchdog what do you think??? Huge thanks to @Ryanair for saving our holiday.

[Amy Ely @Fordie1480]

You have not treated us fairly. Your email even signed off sorry for any inconvenience caused due to the disruption caused by the flight. You even announced on the airport tannoy that you apologises for delays, your staff even apologised for delays.

[Amy Ely @Fordie1480]

But no your complaints procedure didn’t allow us to write and explain any of this and you reply with a straight no to any compensation or reimbursement for our new flights.

[Amy Ely @Fordie1480]

This resulted in us having to pay for new flights (as advised by your staff) and starting to spoil what was our first holiday aboard in over 6yrs, my sons first holiday aboard!!!! We then had to wait 14hrs at the airport For a new flight.

[Amy Ely @Fordie1480]

due to being short staffed and problems with the luggage belt (not our problem) which resulted in us missing boarding due to YOUR delays at luggage drop.

[Amy Ely @Fordie1480]

Just posted a photo https://t.co/hJNWcJLjZr

[Amy Ely @Fordie1480]

@Daniel_thomas93 @WelbaApp @JakeChunkz @harry_thacker @LewisLudlow94 Amazing well done on completing the #heartheroesrelay

[Amy Ely @Fordie1480]

@corinnetorpey @BBCGlos @annakingradio @HeartHeroes1 @KellyCornish We love being on. 3am snooze that lol 😂

[Amy Ely @Fordie1480]

Another great opportunity to be on @BBCGlos with @annakingradio well done @HeartHeroes1 @KellyCornish and grace. @corinnetorpey I was waving from my desk when I heard you 🙌🏻🙌🏻 😂😂

[Amy Ely @Fordie1480]

Through the nerves she pulled it out the bag, huge thanks to Mel one of our heart parents for sharing only a small part of her families journey with@HeartHeroes1 on @BBCGlos @_jonnysmith @corinnetorpey @madelinemedia @KellyCornish #suchaninspiration #thanksforhavingus #tiebreaker

[Amy Ely @Fordie1480]

@corinnetorpey @BBCGlos @HeartHeroes1 @madelinemedia @_jonnysmith Better believe it. Trying to keep the noise down as my 3yr old was asleep #mumduties

[Amy Ely @Fordie1480]

On @BBCGlos again tonight playing the quiz and talking all @HeartHeroes1 Sat in my car on the drive in my dressing gown #rockandroll #lifeofshowbiz #radiogloucestershire @madelinemedia @corinnetorpey where’s Jon’s Twitter??

[Amy Ely @Fordie1480]

@robfordie @madelinemedia @robfordie o dear 🤦🏼‍♀️ #moveon 😂😂

[Amy Ely @Fordie1480]

@Cheska85 Baby Mel love mine