@SouthwestAir cancelled my 45 min flight. Put me on an 8 hour flight the next day instead and no one will take my phone call to help fix this. Are you kidding me?
@sarabrown114@AlaskaAir Annoyed brother here 🙋♂️My keyboard is broken so I can’t even be annoying back. Guess I’ll have to drink wine for 5 hours instead.
@AmericanAir But they weren’t. Stop telling me what your policies are and take responsibility for not adhereing to them. Give me a refund for 50 dollars.
@AmericanAir Your team was not professional nor clear in communicating your policies. In fact, your team lied to me and then proceeded to speak to me condescendingly. Give me a refund now. Take responsibility for a poor customer experience.
@AmericanAir Yes, but when your agent misguides me during the checkin process, I deserve a refund. This was your teams lack of communication that resulted in me having to pay 50 dollars. Your agent Eduardo was also incredibly rude at the gate when I found out I had to pay for the bag.
@AmericanAir That’s not the point. Your agent told me to go through security without security without checking a bag after reviewing my ticket. I explicitly asked “do I need to check a bag” to which your agent responded “no.” I’d like a refund. That’s not the way to treat a customer.
@AmericanAir your agent before the gate tells me that I can carry my bag on and then I get to the gate and your agent charges me $50 to walk on the plane with my bag? That’s ridiculous and completely non-transparent. I’d like a refund for the fumble on your end.