Frederic Laziou

CEO @ Puzzel. B2B SaaS leader, big fan of business and digital transformation, growth and customer success. Love to get things done and hate status quo.

[Frederic Laziou @fredericlaziou]

The traditional contact center is evolving, so do we!
Very excited about this acquisition giving our customers additional capabilities to engage with their own customers!

[Frederic Laziou @fredericlaziou]

@Swedavia and @SAS ; can you please consider that the customer experience starts pre-flight at security control. A disclaimer on a website, stating long waiting time, is not the answer. Time to shape up!

[Frederic Laziou @fredericlaziou]

I am super excited to attend SaaSiest 2022 in a few week!
Big thanks to @SaaSNordic to organise this and invite me to be a speaker.
I am looking forward to finally meeting F2F the Nordic B2B SaaS Community.
See you all in Malmö April 20-21!

[SaaS Nordic @SaaSNordic]

We are happy to announce that @fredericlaziou CEO at @Puzzelsolutions will join the SaaS Nordic CEO Network 🎉 Read more about it and apply here: https://t.co/tkL3RepslG
We are now 85+ B2B SaaS CEOs strong! Wanna join?
#SaaS #SaaSNordic #SaaSCEO

[CX Today @cxtodaynews]

Video Just Posted: CX Today's @robscott_uc hosts @FredericLaziou, CEO at @Puzzelsolutions and @Alexander_Lunde, Co-Founder at @Vergic on Puzzel extending their smart experiences with Vergic acquisition

#cxnews #acquision #collaboration #contactcentre

https://t.co/MqsmxNuwBf

[Frederic Laziou @fredericlaziou]

@nrmehta Congrats @nrmehta !!!

[Frederic Laziou @fredericlaziou]

Super excited about having the @VergicAB team to @Puzzelsolutions 🚀🚀🚀

[Graham Bunting @grahambunting]

Puzzel CEO @fredericlaziou addressing the UK partner community this afternoon. Talking about #EQ and #IQ - people and technology in harmony #AI #PuzzelPartnerDay https://t.co/XIG47MoX3s

[CX Today @cxtodaynews]

Just Posted: @Puzzelsolutions Expands to the Netherlands
#CCaaS leader brings transformed local customer services to expanding market

#cxnews #cx
https://t.co/8zEJ8wzL5P

[Frederic Laziou @fredericlaziou]

Office or not? In any cases the office needs to become an employee experience worth the commuting and other hassle.

[Chris Herd @chris_herd]

From a CEO:

"Our biggest competitor went back to the office full-time. Their best people didn't want to. We hired them all."

It's that simple

[Chris Herd @chris_herd]

From a CEO:

"Our biggest competitor went back to the office full-time. Their best people didn't want to. We hired them all."

It's that simple

[Frederic Laziou @fredericlaziou]

Amazing journey @godardabel, @mgorniak and @G2dotcom, building a new category leader!!!

[Godard Abel @godardabel]

I'm thrilled to announce G2 has raised $157M in Series D funding to accelerate our growth as the world's largest software marketplace. Thank you to the entire G2 global software community. 🙏 https://t.co/1oNWZQ11rT

[Sinch @wearesinch]

Onward and upwards - the Sinch journey continues! 🐝 🚀 Read the latest in @TechCrunch:
#WeAreSinch

[Frederic Laziou @fredericlaziou]

Thank you @cxtodaynews for having me and @Puzzel !

[CX Today @cxtodaynews]

Video Just Posted: Check out this interview with CX Today's @robscott_uc and @fredericlaziou, CEO at @Puzzelsolutions talking about the exciting innovation and growth in CCaaS

#cxnews #cx #customerexperience #innovation #growth #Ai #CCaaS #contactcentre

https://t.co/rjZMGi39BC

[CX Today @cxtodaynews]

Video Just Posted: Check out this interview with CX Today's @robscott_uc and @fredericlaziou, CEO at @Puzzelsolutions talking about the exciting innovation and growth in CCaaS

#cxnews #cx #customerexperience #innovation #growth #Ai #CCaaS #contactcentre

https://t.co/rjZMGi39BC

[Frederic Laziou @fredericlaziou]

@j_crona Mr SaaS! 👏👏👏

[Frederic Laziou @fredericlaziou]

Thank you @frederikhermann and @SalesHood for sending me this fantastic book. Truly realize the power of enablement and support that it should be a company wide priority!
#commercialexcellence

[Frederic Laziou @fredericlaziou]

@simonsinek With a high degree of self reflection I would say

[Simon Sinek @simonsinek]

Leadership is not an expertise. Leadership is a constant education.

[Frederic Laziou @fredericlaziou]

If you are interested in understanding how you can drive incredible customer experience leveraging cloud contact center, join us next week!