Audrey Spina

Localization Project Manager, Translator. Devoted Excel worshipper, Queen of Spreadsheets. Mixed Media Artist

[Audrey Spina @FrenchExpat84]

@QPark_UK hi. Is there an ETA for the repair of the 2nd lift at Sheffield Charles Street? 2 weeks and counting.

[Audrey Spina @FrenchExpat84]

@QPark_UK reinstate right turn upon exit for as long as entry & exit share a single lane.
It’s taking 10 minutes just to exit the ramp. Not sustainable

[Audrey Spina @FrenchExpat84]

@QPark_UK I might have missed the info in the car park, but are you able to tell us when the roadworks will end in Sheffield Charles Street? The single line entry/exit is causing some daily traffic challenges to say the least ;)

[Audrey Spina @FrenchExpat84]

It’s hectic in the evenings since the left turn to exit has been re-instated. There’s not enough space for cars to queue at the traffic light outside the building upon exit. No one goes in no one goes out.
Can you liaise with relevant stakeholders to improve the situation?

[Audrey Spina @FrenchExpat84]

@QPark_UK Looks like there’s a single point of failure… I think we have a few pending questions: why wasn’t the middle barrier turned into an entry point? How will that be prevented in the future? Where can we access that information in the future? Work and trains were missed.

[Audrey Spina @FrenchExpat84]

@QPark_UK any information on what’s going on in Sheffield Charles street? We’re stuck in the ramp, and we can hear the sound of the assistance call. No o e seems to pick up. No phone number to call

[Audrey Spina @FrenchExpat84]

@LeShuttle_Help No. I gave you my letter and the direction of travel. There’s no need for a direct message. What I want to know is why the info is not consistent between app and screens and why we’re not updated properly via the app, which we’re told to consult regularly.

[Audrey Spina @FrenchExpat84]

@LeShuttle_Help the app says that G5 (from Calais) has finished boarding. We’ve not even started. Screens say “imminent boarding”, it’s been that way for 20+ minutes. Crossing at 2:16 Fr time… will we board on time? What’s going on? Can we have information and consistency, plz?

[Audrey Spina @FrenchExpat84]

@JohnBarrowman @scottmale @keithjack This tour honestly surpassed my expectations. It was fantastic, we had such a great time, you have found the perfect recipe. You and @BenPapworth make a great team! Looking forward to seeing the show all over again on streaming :)

[Audrey Spina @FrenchExpat84]

@LeShuttle_Help Maybe update the info on the app and terminal screens? This is NOT fluid if we have to queue from the staff booth into the bend before accessing the border control lanes… the info you’re providing is not useful.

[Audrey Spina @FrenchExpat84]

@QPark_UK hi, is there an ETA on fixing the cameras at Sheffield CharlesStreet? plate recognition. doesn’t work, we have to take a ticket to get in and press the assistance button to get out. Not really the seamless and quick experience we were promised for our season ticket.

[Audrey Spina @FrenchExpat84]

@LeShuttle This generic response you’re giving to everyone is tone deaf, I’m sorry, and unrelated to my query. I want information about departure, especially for my letter, U5.
Your app claims that border control is fluid, which is utter nonsense.
Please manage your customers’ expectations

[Audrey Spina @FrenchExpat84]

@EIBriffa @LeShuttle It’s shocking! I’m trying to get some info by checking their replies to other users, and it’s all “I’ve sent a DM” 😡

[Audrey Spina @FrenchExpat84]

@LeShuttle border controls « fluid » in Calais… it’s a joke, there’s only one lane open and I’m counting 33 cars queuing… at least update the info on the app…

[Audrey Spina @FrenchExpat84]

@dhlexpressuk your drivers are not following instructions for rescheduled deliveries. They attempted to deliver my parcel and leave it out. Thankfully my neighbour got them for me. What’s the point of rescheduling if your drivers are too stubborn to comply??

[Audrey Spina @FrenchExpat84]

@lisalaposte J’ai envoyé en DM tout ce que vous m’avez demandé. Je dois donc recommencer ma plainte en ligne??

[Audrey Spina @FrenchExpat84]

@lisalaposte plainte pour non respect des gestes barrière par un de vos employés. Agence Antoine lumière, 69008 lyon. Masque sous le nez. haussement d’épaules lorsque mentionné, accompagné de « ouais... ben hein...”
Photo disponible en MP si requise.
Merci de suivre cet incident

[Audrey Spina @FrenchExpat84]

@lisalaposte Détails envoyés en DM. Autre incident encore aujourd’hui, ma mère vient d’aller au bureau de poste. Autre employée, refus de réajuster lorsque ma mère lui a fait remarquer, réaction « ah ben c’est sympathique » au moment du départ de ma mère. Photo en DM

[Audrey Spina @FrenchExpat84]

@lisalaposte DM envoyé - étoffé avec la description des problèmes rencontrés par ma mère mardi

[Audrey Spina @FrenchExpat84]

@SNCF @AirFranceFR @SNCF pourriez-vous me répondre s’il vous plaît a ce sujet?

[Audrey Spina @FrenchExpat84]

Bon, @SNCF, elle arrive quand l’équipe de réparation pour le TGV 5036 pour fermer cette fichue porte?!?!
Y’en a marre là! On devrait être à l’approche de part Dieu et on est cloués à marne la vallée…

[Audrey Spina @FrenchExpat84]

@SNCF Mon dossier n’est pas reconnu. Comment ça se passe pour les billets air+train? Faut l’intervention de @AirFranceFR?