Lilly

[Lilly @FrillyLilly_Lou]

@CharlotteG49201 @iD_Mobile_UK I've been with them 5 months and it's happened to me twice so far.
Both my work and personal phone down all day. When you work for the NHS people rely on being able to speak to health professionals and this has not been possible again today.

[Lilly @FrillyLilly_Lou]

@iD_Mobile_UK both me and my teen son changed to ID mobile earlier this year. We've had 2 full days of no access to calls since we changed. This has never happened with any other providers. I hope all customers receive compensation for this.

[Lilly @FrillyLilly_Lou]

@thewindmilly @Ofcom @iD_Mobile_UK When this happened earlier in the year, it was off for over 12 hours and they refused to compensate anyone. This is interesting what you're posted.

[Lilly @FrillyLilly_Lou]

@ThreeUK This has not only impacted individuals and businesses, it has impacted hospital trusts. Staff have had no working phones all day, including people doing on calls. Both my personal and work phone have been off since this morning. 2nd time this year.

[Lilly @FrillyLilly_Lou]

@elissetennis @ThreeUK they won't. They didn't last time when it was down for over 12 hours. 😡

[Lilly @FrillyLilly_Lou]

@ThreeUK It's not a small number. You said this last time and it was a national issue. Ay least be transparent on the situation.

[Lilly @FrillyLilly_Lou]

@bestm8te @ThreeUK You won't get one. It was the same last time. Off for over 12 hours and no commication or money back.

[Lilly @FrillyLilly_Lou]

@ThreeUK I am unable to use either work phone (O2) and person onw which is Three. This is not acceptable. Last time this happened it was over 12 hours before you fixed it.

[Lilly @FrillyLilly_Lou]

@O2 is your network down and I'm unable to make or receive calls on my work phone. My own phone is on Three and is also down.

[Lilly @FrillyLilly_Lou]

Any support for my son is much appreciated x

[Lilly @FrillyLilly_Lou]

@rickymoate @SkyNews Nothing on local news at 10pm either.

[Lilly @FrillyLilly_Lou]

@iD_Mobile_UK And at what point did you inform customers? You didn't. Not at any point yesterday did you send out the information. A lot of people thought it was their phone that wasn't working.

[Lilly @FrillyLilly_Lou]

@iD_Mobile_UK switched to ID 3 weeks ago. 9 hours of no calls so far today. I've missed a GP call then had a flat tyre on the way home, female, on my own at night, couldn't call RAC. I didn't know network was down, thought it was my phone. A message/email would have been nice!!

[Lilly @FrillyLilly_Lou]

@iD_Mobile_UK I have completed the complaint form regarding the issues I had yesterday. On submission, it states live chat not available and loses the form. It seems this is a tactic to make it more difficult to complain. I want to know how you intend on compensating customers.

[Lilly @FrillyLilly_Lou]

@iD_Mobile_UK So if texts were working (mine are) why haven't you sent one to all customers to advise this? Very poor.

[Lilly @FrillyLilly_Lou]

@statusisdown Same in South Yorkshire

[Lilly @FrillyLilly_Lou]

@statusisdown Been down for 9 hours here (Sheffield) No text or email to let customers know.

[Lilly @FrillyLilly_Lou]

@glynnsho @ThreeUK Mines been down 7 hours so far.

[Lilly @FrillyLilly_Lou]

@scottishGal25 @ThreeUK Mines been nearly all day. I've broken down in the car. On my own and couldn't call breakdown, couldn't call my husband so I've been sat in the car for 2 hours!

[Lilly @FrillyLilly_Lou]

@ThreeUK Our community midwives who work in call overnight have no mobile contact. I've broken down and couldn't call anyone. It's definitely not a small percentage