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[N @Fromatowncalled]

Now only using this X account to message businesses' CS accounts. Using Bluesky with the same handle.

[N @Fromatowncalled]

@petsukofficial Your app says an item is available to collect in 1 hour, so I set up an easy repeat order with the first collection from store today. I did this at 9.30 this morning. 6 hours later and I've heard nothing about being able to collect. Might as well use Amazon.

[N @Fromatowncalled]

@nectar Please can you put clearer descriptions of the products that earn offer bonus points in the app? Bought some chorizo today but missed out on 120 points because I bought mild rather than spicy, which only seems to appear in the image in tiny writing.

[N @Fromatowncalled]

@AskNationwide Is there an issue with your banking app? Had intermittent issues (not displaying any account details etc.) this morning. Decided to reinstall app and now getting time out error after going through all the security checks, so not able to set up.

[N @Fromatowncalled]

@nectar I've seen another message about being unable to convert Nectar points at the moment. I'm getting a 'Failed! Unable to combine Avios at the moment' message in the app and website. Is this a current issue?

[N @Fromatowncalled]

@British_Airways Thanks for checking & for investigating. I won't be flying for a couple of months, but usually find the app useful for managing my account. It's frustrating that it logged me out and I can't get back in!

[N @Fromatowncalled]

@British_Airways You seem to be having an issue with your Android app. Like many others, I can't log in to the app. However, exactly the same login details logs me in online at https://t.co/DRpeR7XwDu. Before you ask, I've updated Android & have the latest app version.

[N @Fromatowncalled]

@British_Airways Thanks, but this doesn't really help. Are you acknowledging the problem? Scrolling through your feed, there are multiple reports of login issues on Android. Here's my screenshot to add to the collection! Any idea when it will be fixed?

[N @Fromatowncalled]

@nectar Just went to try and unlock my offers and I'm getting the 'something went wrong' message on the app and website. Is there an issue at the moment?

[N @Fromatowncalled]

@CostaCoffee What can I do about my app not scanning the QR code on an Express machine to earn a bean today? I had WiFi & when I tested whether I could connect to the machine using the order from machine option, it scanned that QR code without a problem.

[N @Fromatowncalled]

@Barclaycard Just need to ask a really simple question. I pay a fixed amount DD. I've made 2 additional payments earlier in the month for more than the DD amount. I've not had any notice you're going to take the DD. Does this mean you won't this month because of my payments?

[N @Fromatowncalled]

@AskNationwide Appreciate it's a bank holiday weekend, but please can you make your website clearer about what services are available via telephone banking on bank holidays? It's not easy to work out and I've wasted time already this morning.

[N @Fromatowncalled]

@ArgosHelpers I've just placed an Argos order for collection in Sainsbury's for tomorrow morning. Paid, and the charge is showing on my credit card, but have not received a confirmation email. Online account/app says order is processing. Should I be worried?

[N @Fromatowncalled]

@CeXSupport Dropped 2 phones off using your drop and go service yesterday (17/02). Received an email confirming receipt and 'goods booked in' at 3.27pm. No further email or calls to say there are any issues, but no payment received today as expected as per your website.

[N @Fromatowncalled]

@JohnLewisRetail Do you do customer service anymore?

[N @Fromatowncalled]

@johnlewishelp I remember when you used to provide customer service. Now I have to write an email and you might get back to me at some point. Really poor.

[N @Fromatowncalled]

@sainsburys Please can you share your post about bonus Nectar points being delayed with the @nectar feed? This would have saved a lot of confusion and irritation for customers who haven't been getting their points.

[N @Fromatowncalled]

@nectar Hi. Just seen it. Thank you for acknowledging. I think a lot of annoyed customers will be back in touch tomorrow at the end of their '48 hours'. Sadly, I won't be able to shop @sainsburys using Nectar until it's resolved.

[N @Fromatowncalled]

@nectar When are you going to acknowledge the issue with points not being added? It's insulting and poor customer service to parrot the '48 hours' line, particularly when so many customers are messaging you, despite Nectar's best efforts to make contacting them so hard.

[N @Fromatowncalled]

@nectar Agree with the above posts. It's really insulting to be given cut and paste replies about waiting 48 hours etc. etc. Lots of people regularly collect Nectar points and know how it works and when something isn't right. Please acknowledge and give a sense of when it might be fixed