Grand Central Rail

We're here between 6am–10pm Mon-Sat & 8am-10pm Sun.

For Customer Service: rules:

[Grand Central Rail @GC_Rail]

⚠️Due to a fault on this train, the 10:32 Sunderland - London Kings Cross service will be starting from York today.

Passengers may use their ticket to travel on earlier/later Grand Central services.

We apologise for any inconvenience caused.

[Grand Central Rail @GC_Rail]

@ckmccabes This ticket will be valid on our 12:59, 15:59 and 17:59 services. ^Sam

[Grand Central Rail @GC_Rail]

@ckmccabes Hi Hol, can we see your ticket please? ^Sam

[Grand Central Rail @GC_Rail]

@m09NB Hi there, there is a fault on this train. Our staff are trying to rectify this fault currently ^Sam

[Grand Central Rail @GC_Rail]

@kellysm45174138 Hi Kelly, all good so far today ^Sam

[Grand Central Rail @GC_Rail]

@EmmaTimson6 It is still showing as being on time. ^JM

[Grand Central Rail @GC_Rail]

@GazzaDftm Hi Gary, the inbound service is running late due to the emergency services dealing with an incident. This service is currently still due to depart on time but could be further delayed on route. ^Sam

[Grand Central Rail @GC_Rail]

@jennijjackson Hi Jennifer, yes we are expecting this service to run as booked. ^Sam

[Grand Central Rail @GC_Rail]

@jennijjackson No worries, have a good day ^Sam

[Grand Central Rail @GC_Rail]

@jaffacasts You can see how to claim charter compensation here https://t.co/KL74zSgQke ^Sam

[Grand Central Rail @GC_Rail]

@jennijjackson Hi Jennifer, we are currently expecting to run this service ^Sam

[Grand Central Rail @GC_Rail]

@Davidkj17 @LNER Hi David, we are really sorry to hear about this. To make a formal complaint pleasee contact [email protected] ^Sam

[Grand Central Rail @GC_Rail]

@missashakespea1 Hi Andrea, we do not have seat reservations on board this service. Please sit in any free seat. ^Sam

[Grand Central Rail @GC_Rail]

@fred00595679 Hi there, what service would you like a reservation for? ^Sam

[Grand Central Rail @GC_Rail]

@hnnamiiaa Apologies, we have been receiving a high volume of messages. We hope you have managed to occupy a seat onboard. ^AD

[Grand Central Rail @GC_Rail]

@NatashaKutsh Hi there, yes your ticket will be valid. To check your eligibility for Delay Repay you will need to submit a claim: https://t.co/KL74zSgQke ^AD

[Grand Central Rail @GC_Rail]

@Shaggydawgkbio @andyburnham @Heidi_Labour Sorry about this. Your ticket is valid on LNER services towards York, you can change there for services towards Bradford. ^AD

[Grand Central Rail @GC_Rail]

@Shaggydawgkbio Hi there, this service did run on time. ^AD