"My life is a cyclone." In episode 4 of Make Yourself at Home, @GMDavidson talks about building @meetlalo, starting a family, and choosing chaos as an #entrepreneur. Tune in wherever you listen to podcasts! https://t.co/g533XmjQjZ
Was great to chat with @StairwaytoCEO about how to make sure you think about how you are going to survive before you thrive as an entrepreneur. Give it a listen 🎧
https://t.co/PiMHRnE1L4
@rdkondrat@saralivingston@WillWatters@RosenZone@mackweldon@NaadamCashmere Agree with everything being said. Retail is hard, but ensuring you are delivering an optimal brand and CX are priorities. Heard people love Leap. For us our customer and the experience has a lot of nuances that needed to do in house
WOW @meetlalo 😍😍😍
Have never seen attention to detail like this:
✅ unboxing is wow
✅ packaging is incredible
✅ CX is the best in the game
✅ product is everything I dreamed of
The easiest part of CX?
The bar is so damn low 🙃
A good customer experience isn’t rocket science, it’s fairly simple:
Empathy for your customers 🧡
Set expectations you can meet 😇
Communicate to them like a person 💬
Spend the $$$ to make things right 💸