@TimSmit27068375 We don't sell customer information, Tim. Privacy is included at no extra cost for any domain extension that supports it. If you're seeing this on multiple domains, send us a DM with those domain names and we'll check the privacy status on each one.
Hi there. We're sorry you're having trouble reaching our chat team. If the chat isn't loading, please try clearing your cache or using a different browser. The chat may close briefly if the volume is too high, but it should reload shortly after. https://t.co/S99IJA1ZLi. If you have a general question, we may be able to help in a DM.
@TimSmit27068375 Totally understand the frustration, Tim. Some domain extensions just don't support private registration due to registry rules, so the contact info tied to them stays visible on public WHOIS. Sorry that caused those unwanted calls. Happy to answer any other questions on this.
@MilindW21 Milind, thanks for sending those details. For anything containing account or evidence details, including the ransom email, please send that to us in a DM rather than a public reply so we can review it properly. We'll take a look at what you send.
@lyonsbob Thanks for flagging this, Bob. We'd like to better understand what happened and take a closer look. Please send us a DM with your customer number and the product or service involved.
Hi there. We can process a refund through social media if it falls within our refund policy: https://t.co/pgyDZpjId5. If it does, you will need to cancel the product first. https://t.co/nMuxl42bii. After it's canceled, send us a DM with the order number, and we can process the refund.
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@JthomasRadio1 That is not the experience we want for you at all, and we completely understand the frustration. We'd love to get this looked into right away — can you send us a DM with your customer number so we can dig in? https://t.co/nhpbEE5Aje
We hear you, and we want to clear this up! We don't send notifications for products that have been fully deleted from an account. If the emails are still coming through, the product may have auto-renew turned off rather than being fully cancelled, which does still trigger renewal reminders. Fully deleting the product will stop those. Here's how to do that: https://t.co/nMuxl42bii . If that doesn't do the trick, send us a DM and we'll take a closer look! 👀
@JassimTMarafie We want to make sure you're able to get the help you need. Can you send us a DM? We'd love to look into what's going on and get you sorted. https://t.co/nhpbEE5Aje
@_ActualityNews Hey there! Since the domain protection is an optional upgrade feature, you would need to downgrade that before it is added to the cart. We offer step-by-step instructions here: https://t.co/XKHiF5MJhC. 🙂
@southernwayjim Hey! That wait time is definitely not the experience we want for you. Can you send us a DM with your customer number? We want to make sure you're taken care of. 👋 https://t.co/nhpbEE5Aje
@GoDaveX We don't have any information we can provide right now, but we're always looking to add new options for our customers. It may be available in the future.