Guest Relations Manager 🧑‍✈️ SAS

[Guest Relations Manager 🧑‍✈️ SAS @GRM_SAS]

Hi @ahmad5059303
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further. 
Thanks

[WhosWho @ahmad5059303]

@SAS_Cares I have lots of pre authorization on my bank card while already the payment and flight have ended time ago

How can I follow up

[WhosWho @ahmad5059303]

@SAS_Cares I have lots of pre authorization on my bank card while already the payment and flight have ended time ago

How can I follow up

[Guest Relations Manager 🧑‍✈️ SAS @GRM_SAS]

@ahmad5059303 Hi @ahmad5059303
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further. 
Thanks

[Guest Relations Manager 🧑‍✈️ SAS @GRM_SAS]

Hi @PCGuru356
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further. 
Thanks

[Isaiah McCusker @PCGuru356]

@SAS Can you explain why the seats we paid to secure for our upcoming flight were changed without any notice? We were moved from a window to the middle row of the plane! Why take our money to guarantee the seat choice only to change it to best accommodate someone else or you?

[Guest Relations Manager 🧑‍✈️ SAS @GRM_SAS]

@PCGuru356 Hi @PCGuru356
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further. 
Thanks

[Isaiah McCusker @PCGuru356]

@SAS Can you explain why the seats we paid to secure for our upcoming flight were changed without any notice? We were moved from a window to the middle row of the plane! Why take our money to guarantee the seat choice only to change it to best accommodate someone else or you?

[Guest Relations Manager 🧑‍✈️ SAS @GRM_SAS]

@Bujjake Hi @Bujjake
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further. 
Thanks

[Guest Relations Manager 🧑‍✈️ SAS @GRM_SAS]

Hi @Bujjake
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further. 
Thanks

[Noisy the Singing Rat @Bujjake]

Hi @SAS, on JFK–CPH flight today, pulled from my paid exit row seat pre-boarding for being “too dirty” Reseated randomly, separated from my group, downgraded boarding group. A companion with the same issue got moved to first class. Need real follow-up ASAP.

[Noisy the Singing Rat @Bujjake]

Hi @SAS, on JFK–CPH flight today, pulled from my paid exit row seat pre-boarding for being “too dirty” Reseated randomly, separated from my group, downgraded boarding group. A companion with the same issue got moved to first class. Need real follow-up ASAP.

[Guest Relations Manager 🧑‍✈️ SAS @GRM_SAS]

Hi @AquaViola
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further. 
Thanks

[Phillip Burton @AquaViola]

@Flysas so, website doesn't work, chatbot only allowed me to chat with a human before being disconnected and refuses again, and I've been on hold for 34 minutes now. Great customer service(!)

[Guest Relations Manager 🧑‍✈️ SAS @GRM_SAS]

@AquaViola Hi @AquaViola
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further. 
Thanks

[Guest Relations Manager 🧑‍✈️ SAS @GRM_SAS]

@ramlange Hej @ramlange
Vad ledsen att höra.  Skicka gärna ett DM med din e-postadress och ditt WhatsApp-nummer så hjälper vi dig vidare.  Tack

[Guest Relations Manager 🧑‍✈️ SAS @GRM_SAS]

Hej @ramlange
Vad ledsen att höra.  Skicka gärna ett DM med din e-postadress och ditt WhatsApp-nummer så hjälper vi dig vidare.  Tack

[SeCh @ramlange]

@EC0RREN @RIMOWA @flysas gjorde detta med min ena Rimowa i förrgår. Nästan imponerad över hur vårdslös de måste varit, jag har rest väldigt mycket men detta blev sista slaget. Kundtjänst på SAS sa att jag sannolikt inte får särskilt mycket tillbaka så ren förlust. Köp billigare väska är mitt tips

[Guest Relations Manager 🧑‍✈️ SAS @GRM_SAS]

Hi
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further. 
Thanks
@yukottun

[Guest Relations Manager 🧑‍✈️ SAS @GRM_SAS]

Hi @yukottun
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further. 
Thanks

[Guest Relations Manager 🧑‍✈️ SAS @GRM_SAS]

@yukottun Hi @yukottun
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further. 
Thanks

[Iván ᯅ @NSCabezon]

.@SAS cancelled our flight SK1854 (ALC→ARN) <12h before departure. Your website did not work and there was no way to reach you, so we had to book a Finnair flight ourselves to get to Stockholm. Under EU261 I expect a full refund + compensation + cost of the replacement flight.

[Guest Relations Manager 🧑‍✈️ SAS @GRM_SAS]

Hi @NSCabezon
So sorry to hear this. 
Please drop us a DM with your email address and WhatsApp number. we'll advise you further. 
Thanks

[Iván ᯅ @NSCabezon]

.@SAS cancelled our flight SK1854 (ALC→ARN) <12h before departure. Your website did not work and there was no way to reach you, so we had to book a Finnair flight ourselves to get to Stockholm. Under EU261 I expect a full refund + compensation + cost of the replacement flight.