Gabs

She/her 🚺🌈💕

[Gabs @Gabs_3010_]

@CebuPacificAir @abbietipton587 @CebuPacificAir please provide an update - so we not heard from anyone in 20 hours despite our luggage being located ‼️

[Gabs @Gabs_3010_]

@CebuPacificAir @abbietipton587 We were told at circa 9am PHT yesterday that there would be courtesy shipping and our last update was at circa 6pm PHT! Abbie is leaving Auckland on Saturday - we need confirmation that it will arrive before then ‼️ Abbie is in a foreign country now for 4 days with no belongings!

[Gabs @Gabs_3010_]

@CebuPacificAir @abbietipton587 Almost a day has passed and despite being told our luggage has been located and has and/or will be sent, we have no updates in 20 hours! Very disappointing service ‼️

[Gabs @Gabs_3010_]

@abbietipton587 @CebuPacificAir Appalling service from @CebuPacificAir leaving vulnerable women without any belongings and withholding luggage for over 3 days!! ‼️

[Abbie tipton @abbietipton587]

@CebuPacificAir @Gabs_3010_ Still no response from anyone at Cebu Pacific. My luggage was located 7 hours ago and yet we have had no confirmation when it will be sent to me. I have been left without belongings now for 3 days and Cebu Pacific are intentionally delaying further.

[Gabs @Gabs_3010_]

@CebuPacificAir @abbietipton587 Still no update as to the location of my luggage!! Over 3 days later - this is insane!!!!

[Gabs @Gabs_3010_]

@CebuPacificAir lost our luggage 40 hours ago and we have zero communication as to its whereabouts! ‼️‼️‼️ we need an update!

[Abbie tipton @abbietipton587]

@CebuPacificAir @Gabs_3010_ Thank you we appreciate the help. It is now very upsetting that my bag has been located but cannot be sent until gabs is, despite the fact they are being sent to different locations and I am leaving my location soon. Very frustrating.

[Abbie tipton @abbietipton587]

@CebuPacificAir @Gabs_3010_ still no update on our missing luggage from 3 days ago, despite the reason they are missing being that cebu Pacific staff forgot to put everyone’s luggage on our plane and promises it would be resolved the next day. Really disappointing.

[Gabs @Gabs_3010_]

@CebuPacificAir @abbietipton587 and I were told that you would be in touch ‘shortly’ 2 days ago - and we still have zero substantive updates! We need this progressing urgently!

[Gabs @Gabs_3010_]

@CebuPacificAir Still no update!! Please escalate this issue as a matter of urgency ‼️

[Gabs @Gabs_3010_]

@CebuPacificAir Please check this urgently! We are 2 vulnerable girls with no luggage or belongings due to Cebu’s errors - we need this to be prioritised urgently ‼️‼️‼️

[Gabs @Gabs_3010_]

@CebuPacificAir 13 hours have passed since our last update and we have been informed by Charlie that our luggage is on primary tracing. This is day 3 that Cebu Pacific has left us without ANY luggage and/or belongings. We need an update and escalation immediately ‼️‼️

[Gabs @Gabs_3010_]

@CebuPacificAir We have provided the information in the email on numerous occasions. We have responded in any event via email again. Please provide a swift and substantive response.

[pedro víctor @cowiboy]

i think the apple’s rotten right to the core

[Gabs @Gabs_3010_]

@CebuPacificAir It has been over 48 hours / 2 days since our initial report - please explain how this constitutes ‘escalation’ and ‘swift resolution’.

[Gabs @Gabs_3010_]

@CebuPacificAir Please ensure this is escalated asap ‼️

[Gabs @Gabs_3010_]

@CebuPacificAir It has been almost 48 hours since we reported this issue and have been told it is still in primary tracing. We need our belongings as soon as possible ‼️

[Gabs @Gabs_3010_]

@CebuPacificAir Please let me know that this is being investigated now as a priority. Cebu Pacific have left 2 vulnerable young women without luggage or any belongings for almost 48 hours.

[Gabs @Gabs_3010_]

@CebuPacificAir We have 2 case numbers: PIR#: AHLUSUDG17114030 and PIR#: AHLUSUDG17114016 . We have been monitoring our email for the past 2 days with no update!

[Gabs @Gabs_3010_]

@CebuPacificAir Yes and they were completely unhelpful!