Also feel very much neglected vs the package booking people. They got a rep at the airport giving them information whilst the flight only people got sent to lost property and had to queue to give info for more than an hour.
@jet2tweets stuck with no luggage in croatia. 3 days of telephone calls and being told to be patient... Just buy some essentials they say, we'll refund you. Honestly.. LS915 flight only
@jet2tweets We flew yesterday but without our bags and now the information number given just cuts us off... Please could you update me on when my swimming trunks will arrive?