Gaenor Lee Shong

[Gaenor Lee Shong @Gaenor74]

@StonehillSRK Nothing 😞

[Gaenor Lee Shong @Gaenor74]

@JHBWater @naicker_m What is the outcome of the investigation?? Surely they have figured out the reason by now??

[Gaenor Lee Shong @Gaenor74]

@Vitality_SA good morning, I reached my 500 goal streak 3 weeks ago, but have not received an email regarding the centurion t shirt. Do we still get these?

[Gaenor Lee Shong @Gaenor74]

@Vodacom I have responded

[Gaenor Lee Shong @Gaenor74]

@Vodacom I requested a call back about a new device and the agent I spoke to cut the call on me when I didn't want to take the model he was offering instead of the model I originally enquired about. Shocking client service.

[Gaenor Lee Shong @Gaenor74]

@StandardBankZA I restarted my phone and it works now. Thank you

[Gaenor Lee Shong @Gaenor74]

@StandardBankZA I am unable to log into my app this morning, I keep getting this message. Please assist urgently.

[Gaenor Lee Shong @Gaenor74]

@StandardBankZA After using my fingerprint to log in

[Gaenor Lee Shong @Gaenor74]

@OPPOSouthAfrica Rosewood Red and Stellar Blue #OPPOA6Series

[Gaenor Lee Shong @Gaenor74]

@MyJRA traffic lights are out of order corner Republic and Main Road in Bordeaux (by the Shell petrol station).

[Gaenor Lee Shong @Gaenor74]

@WOOLWORTHS_SA Good morning @WOOLWORTHS_SA , this is just my weekly follow up to find out what is happening with my query which has now been open for 2 months. The last person who I spoke to (Shafeeq) assured me that he would personally be dealing with his query is now on leave.

[Gaenor Lee Shong @Gaenor74]

@WOOLWORTHS_SA I logged a query with your customer care centre on 13th November and have not had any feedback despite following up several times. I keep getting told someone will call me back, with the last person promising to call me "in 3 hours" on Friday. I'm still waiting.

[Gaenor Lee Shong @Gaenor74]

@WOOLWORTHS_SA And what was the outcome of your "follow up"? 8 weeks and counting...

[Gaenor Lee Shong @Gaenor74]

@WOOLWORTHS_SA Good afternoon, still no outcome on this enquiry abs we're heading into month 2. I also see on my last email that I've been allocated a new reference number. Could someone please follow up on ref WW-204855-T4R2X6 and get back to me?

[Gaenor Lee Shong @Gaenor74]

@WOOLWORTHS_SA Thanks but until I actually get some kind of response from management I have no faith that anything will happen.

[Gaenor Lee Shong @Gaenor74]

@WOOLWORTHS_SA And what did they say? This has now been ongoing since 13th November. This is disgusting service from both the social media team as well as the client care team. If you're not able to source the prize I won then surely you can come up with an alternative solution?

[Gaenor Lee Shong @Gaenor74]

@WOOLWORTHS_SA Any update on this. Someone called me yesterday and was supposed to call me back with a date that I could expect delivery but once again, I've heard nothing.

[Gaenor Lee Shong @Gaenor74]

@WOOLWORTHS_SA I am currently on a call with your customer care division and once again I am not getting anywhere. I really don't know how to escalate this because nobody has any information and I keep getting told there's a 3-4 week delivery time but we are now on week 5. Abysmal service...

[Gaenor Lee Shong @Gaenor74]

@WOOLWORTHS_SA Good afternoon, I still haven't had any resolution to this inquiry. Extremely disappointed in the service I've received. Please advise.

[Gaenor Lee Shong @Gaenor74]

@StandardBankZA I was cut off, please contact me urgently

[Gaenor Lee Shong @Gaenor74]

@StandardBankZA why am I being prompted to reset my sign in method when I try to access the app?

[Gaenor Lee Shong @Gaenor74]

@StandardBankZA I'm on hold on the number you provided and nobody is answering.

[Gaenor Lee Shong @Gaenor74]

@StandardBankZA DM with ID number and contact details sent