Gail Anderson

Documentary Filmmaker * Writer * Activist

[Gail Anderson @GailAnderson21]

@Walmart My mother & I ordered separately..told delivery was on the way..then delayed.. check back for updates. Why take people's money if you don't have the inventory? #badbusiness #delivery

[Gail Anderson @GailAnderson21]

@Walgreens order with delivery via @DoorDash Delivery person refused 2 deliver my order. How is that possible?
Now I can't get a refund because I can't go into the store because I have a newborn which is why I was getting delivery in the first place. Urgh! Make it make sense. 🤬

[George Takei @GeorgeTakei]

Here’s some Wednesday Wisdom: Do not seek compromise with fascists.

Carry on.

[Gail Anderson @GailAnderson21]

@Drizly Finally used ur app told by the store owner that they won't deliver 2 my door. Lame excuse that no one is delivering even though I have daily delivery from companies 3-4 times a week. I'm supposed to take my CC and ID to some guys car....ok... right. #badcustomerservice

[Gail Anderson @GailAnderson21]

@Delta On hold for 15 minutes re: bereavement fare. Transferred twice. Hung up on by representative without any information. Customer service for those grieving should be important. Really disappointed and frustrated.
#CustomerExperience #CustomerService #loss

[Gail Anderson @GailAnderson21]

@PrimeVideo So excited when #MurderSheWrote was added to the site. Now I see it's only 5 of the 12 seasons. Super disappointed and confused. 🙁 I LOVE the show and was looking forward to seeing all of the episodes

#angelalandsbury #wtf #CustomerService

[Gail Anderson @GailAnderson21]

@JetBlue My friend is trying to check in and can't. Live chat is no help..
Please HELP!
#airlineproblems

[Gail Anderson @GailAnderson21]

@priceline Trying to buy a ticket. Keep getting a "woops" pop up. HELP!!!!
Trying to buy a birthday trip

[Gail Anderson @GailAnderson21]

@lyft @AskLyft Just had the RUDEST driver. I was asking him a question because the app was having trouble and he rolled up the window with my hand inside. I had to snatch my hand out & he drove away. #badcustomerservice #notnice #timetoswitch #unhappycustomer

[Gail Anderson @GailAnderson21]

@compensationfli No one's taking responsibility. They're blaming it on the FAA and not offering compensation.

[Gail Anderson @GailAnderson21]

@AlaskaAir Cancelled flight 10 minutes before departure! No explanation. My mom should b on a plane but she is not. We planned this mother daughter trip for months. You should b ashamed. I miss @Virgin
#badcustomerservice #cancelled #CustomerFeedback #unprofessional #NeverAgain

[Gail Anderson @GailAnderson21]

@AmazonHelp I have transcripts of how unprofessional and dishonest the reps were. Really disappointing.

[Gail Anderson @GailAnderson21]

@AmazonHelp @amazon Ur reps lied 2 me twice 2day about a package delivery. If u can't control shipping due to 3rd party providers please stop offering 2 day shipping. When it doesn't arrive u just blame carrier & ur customer's needs take back seat.
#disappointed #customerservice

[Gail Anderson @GailAnderson21]

@AmazonHelp When we order we don't know which company is delivering. I've had no problem receiving packages from FedEx and USPS. I was not told that I needed to be home. I would have just ordered for a Saturday delivery or had it shipped to my job.

[Gail Anderson @GailAnderson21]

@AmazonHelp UPS didn't leave my package. 3 different reps told me it would be delivered again same day. That's not possible as UPS won't deliver until the next business day. The reps never explained this to me. Just kept placating and telling me it was on its way. Frustrating.

[Gail Anderson @GailAnderson21]

@MTA 8:20 & 8:35 B57 Tompkins/Harrison NEVER ON TIME!
This morning it showed up at 8:42 but it was so full it didn't stop to pick me up. So frustrating. I need to get to work.
#bus #mta #NewYork #late #changesneededatmta #frustrated #lateforwork

[Gail Anderson @GailAnderson21]

@nationalgridus Received a ridiculously high bill. Called customer service 2 investigate & ur agent HUNG UP ON ME. Still in shock. I was on hold for 20 minutes and she hung up on me.

Clearly customer service is not important to you.
#customerservice #unhappycustomer #ineedhelp

[Gail Anderson @GailAnderson21]

@redbubble @RedbubbleHelp
Super disappointed. Paid for express shipping with a verified delivery of Dec 1st. Received notice today that it's just being mailed today.
Got this as a present and paid more to get it by today. Sooo disappointed.
#CustomerService #unhappycustomer

[Chelsea Clinton @ChelseaClinton]

Malia Obama’s private life, as a young woman, a college student, a private citizen, should not be your clickbait. Be better.

[Gail Anderson @GailAnderson21]

@MTA Headed home to New Jersey from Brooklyn... stuck in 1 hr traffic because @hollandtunnel was reduced to 1 lane at 12:15am on Sunday.

Horrible city planning. No electronic signs or info. Don't understand how this is possible.

#transi #hollandtunnel #frustrated